Lakowe Lakes Golf & Country Estate, often described as ‘West Africa’s best kept secret’, is a beautiful, luxury community nestled in a peaceful neighbourhood about 35km from the hustle and bustle of Lagos.
We are recruiting to fill the position below:
Job Title: Porter
Location: Lagos
Employment Type: Full Time
Job Description
The porter will be responsible for greeting and welcoming guests at their accommodation, making dining and entertainment arrangements, assisting guests with their luggage and ensuring that the guest is as comfortable as possible.
Ultimately, the Porter will provide the best possible experience for our guests during their stay.
Job Specialization
Assist with supervising leisure activities such as paddle boat, Volley ball, Movie Under the Stars, Team building activities, Fitness events, Bird watching.
This role requires that the candidate knows how to swim and enjoys sports and outdoor activities. The candidate must be a charismatic personality.
Main Responsibilities
To consistently provide thoughtful, caring and sincere service.
To identify and anticipate Guests’ needs and ensure personalized service is provided
To provide Food and Beverage Services as required
To assist with any plans or arrangements the guest intends to make during their stay
To ensure that all requests from Guests are made possible and are followed up on
To fully understand and have knowledge of all in suite services, technology, amenities, functions & systems
Ensure repeat guests are met and greeted on a daily basis and profiles are updated
Ensure long-staying/special-attention/occasion-celebrating guests are taken care of exclusively, paying particular attention to their needs and requests
Respect guest privacy and do not discuss guests’ private information with colleagues
Ensure all unattended valuables and belongings inside guest rooms are noted and Supervisor is informed about the same
Provide third service to guests by ensuring rooms are tidied up after guests leave rooms
Provide prompt laundry service and shoe shine service, ensuring special preferences of guests are met
Demonstrate discretion and courtesy when entering into the private space of guests
To assist guests regarding hotel facilities in an informative and helpful way
To follow department policies, procedures and service standards
To follow all safety policies
Special Duty
Supervise all activities within Lakowe Lakes. i.e. Pedal boat rides, Picnic, Team building, Movie under the stars, Volley ball, Bird watching
Ensure that all participants adhere to the rules and regulations of their chosen activity
Follow all safety policies for the activities
Provides guests with all necessary information regarding the chosen activity
Accompany guests that require assistance in the chose activities
Experience and Educations
A Diploma in Hospitality is preferred,
Previous customer related experience an asset
Previous experience in coordinating activities in a hospitality organization
Experience as a Porter or similar role in the hospitality industry
Physical mobility and stamina required,
Ability to follow instruction,
Detail-oriented,
Professional attitude is required,
Ability to work independently.
Skills:
Functional Skills:
The ability to swim is a must
Familiar with water sports and boat riding
Communication skills:
Have the ability to read and interpret documents such as safety rules, safety awareness information, operation and maintenance instructions, and procedure manuals.
Ability to keep logs and to speak effectively to customers and associates
Generic Skills:
Ability to follow instructions,
Detail-oriented,
A professional attitude is required,
Ability to work independently,
Professional experience in Microsoft Office
The ability to solve problems quickly and efficiently.