ICT Supervisor at Alliance for International Medical Action (ALIMA)

The Alliance for International Medical Action (ALIMA) is an independent humanitarian medical NGO that was created in 2009 by professionals of humanitarian medicine. ALIMA’s mission is to provide medical care in emergency situations or medical catastrophes.

We are recruiting to fill the position below:

Job Title: ICT Supervisor

Location: Abuja
Project: Abuja Coordination
Line Manager: Logistics Coordinator
Functional Links: Logistics Manager / IT Technical Reference at HQ

ALIMA in Nigeria

• The humanitarian crisis in Nigeria’s northeast and the Lake Chad region is one of the most severe ongoing crises in the world, now entering in its ninth year and shows no sign of abating.
• In 2021, at least 8.7 million people are in need of urgent humanitarian assistance in the worst affected states of Borno, Adamawa and Yobe. Up to 5.1 million people risk being critically food insecure during the next lean season (June - August 2021), a level similar to 2016-2017 when famine was looming over Borno State
• Nigeria is now facing a second wave of COVID-19 infections. Borno, Adamawa, Yobe states have recorded new cases. Aid actors are intensifying actions and prevention measures
• Despite challenges including humanitarian space reduction, aid workers had already provided around 5 million people with life-saving assistance in Borno, Adamawa and Yobe states in 2020.
• Conflict, explosive remnants of war and insecurity have cut people off from their main means of livelihoods-farming and fishing. This causes major food insecurity in north-east Nigeria, which COVID-19’s effects on incomes have exacerbated: despite good crop yields, food insecurity is rising.
• Findings of the October 2020 Cadre Harmonize (CH) analysis projected that about 5.1 million people in the three states will be food-insecure in the lean season between June and August 2021 – a 19% and 34% increase on the 2020 (after COVID-19 June CH Update) and 2019 figures respectively. According to the Nutrition and Food Security Surveillance Round 9, conducted in October 2020, the level of acute malnutrition increased in all the three states compared to 2019. Global acute malnutrition (GAM) rates of 10.7% were recorded in Borno, 7.5% in Adamawa and 13.6% in Yobe.
• According to the survey, several LGAs had high pockets of global acute malnutrition of above the 15% threshold (emergency phase), including Gubio, Magumeri, Mobbar and Bayo in Borno State and all LGAs in northern Yobe.
• Movement restrictions and insecurity continue to hamper the ability of IDPs, returnees and the host communities to access basic services, livelihoods, and land for farming and grazing. This means that more people will rely on humanitarian aid to survive in 2021.
• In 2017, ALIMA continued to implement projects in Muna Garage in Jere LGA, where ALIMA performs general consultations for children under 5 and provides Sexual and Reproductive Health (SRH) to pregnant and lactating women (antenatal and postnatal consultations).
• An Outpatient Therapeutic Feeding Program (OTP) is also available for children under 5 suffering from severe acute malnutrition (SAM) in the clinic, where women and caretakers are trained to screen their children for malnutrition using the MUAC tape.
• In Maiduguri MC, where ALIMA is working in partnership with the University of Maiduguri Teaching Hospital (UMTH), the Inpatient Therapeutic Feeding Center (ITFC) manages children under 5 suffering from SAM with medical complications in a 50-bed capacity building.
• In December 2020, ALIMA conducted a needs assessment survey in the north of Yobe where a high level of acute malnutrition was recorded by nutrition sector. The results of this survey prompted ALIMA to open a nutrition and health project covering the Kasasuwa LGA, one of the most affected LGAs and where there was a gap.
• This project started in May 2021 and fund by ECHO aim to support Karasuwa health facilities and improve access to nutrition and health services including pediatrics healthcare and reproductive health.
• ALIMA also support COVID-19 vaccination in Borno and Yobe with focus on most vulnerable. In parallel, ALIMA is opening an emergency nutrition project in Katsina state and is present is Owo state since 2018 for Lassa fever response and research.

Mission and Main Activities

• Install and maintain systems and communications’ software and hardware according to ALIMA standards and policies, and support users, in order to ensure the efficient use of ITC systems and equipment in the mission.
• Assets management of the ALIMA Asset at the mission level in close collaboration with logistics Manager in the Project office and Logistics Coordinator in Coordination.

Function & Responsibilities

• Together with the Logistics Coordinator, analyse the ICT needs of the mission, draw up a draft of the ICT budget, and design an adapted strategy aiming to optimize the investment on information and communication technology.
• Study the ICT market in country, comparing prices and quality of equipment, software and internet providers / services, in order to optimize buying decisions and to ensure local assistance. Create and maintains a contact network of ITC providers in order to ensure communications and ITC local purchase quality.
• Identify and implement Information management practices to enhance the mission system’s effectiveness and reliability (development, check-up, deployment of applications, systems or new ITC standards, etc.).
• Plan and provide network security to ensure that appropriate access control is used internally on the LAN / WLAN’s, and to prevent intrusions.
• Provide a 1st and 2nd level help desk management system (support) and training to users (on software, hardware, telecom problems, etc.) in order to satisfy their needs, ensure fluent communications in the mission as well as the correct use, maintenance and running of IT equipment and networks.
• Provide corrective and preventive maintenance activities (check-up, cleaning, etc.), managing and updating a small stock of spare parts and replacing obsolete materials when necessary, of ICT environments, telecom and hardware equipment, according to ALIMA policies and procedures in place at any time.
• Ensure updating and upgrading activities in order to ensure that all the users and their equipment on the network are standardized with respect to virus protection, software, hardware and network configuration.
• Ensure questions and problems related to ITC are solved (if appropriate, according to ALIMA policies and procedures in force at any time). Register, reports and refer unsolved questions and problems, as well as unusual requests, to the respective support units in order to actively provide solutions and ensure quality standards.
• Responsible for all Assets management, Tracking, Tagging, at the mission level in Close Coordination with Logistics Manager in the field and with technical support from Logistics Coordinator at coordination level.
• Responsible for monthly updating Assets lists by keeping a close coordination with Logistic manager in case any asset is purchase at the field level and recording in the asset list.
• Maintaining all inventory record as per ALIMA Policy at coordination level and ensuring the same with logistics manager in the project office.
• Responsible for Keep records of assets transfers, asset lone certificate, assets identification Cards at the mission level, support by logistics team from the field.
• Execute security management protocols (backups, anti-malware updates and software patching; firewall protection; radio protection, etc.) in order to ensure an immediate operational recovery / continuity in case of emergency and data security & availability.
• Train and supervise local IT assistants, on daily maintenance tasks and 1st level support and radio operators in order to improve ICT staff capabilities and to improve lead time response.
• Implementation of prevention measures against abuse of power, gender-based and sexual violence:
• Ensures that his/her team, partners and community members are aware of ALIMA's policy and have access to information (complaint escalation mechanism, focal point).
• Facilitates the organization of training and awareness sessions
• Implements standards related to the prevention of abuse of power, gender-based violence and sexual violence.
• Ensures that team members and partners involved in the project (Ministry of Health, national partners, etc.) follow training and awareness sessions and apply the rules for preventing abuse.
• Contributes to creating and maintaining a nurturing and protective environment for his/her team, community members and project partners.

Requirements
You meet the following qualifications:
Education:

• HND / Degree in Information & Communication Technology.
• Desirable Degree in Technical Engineering.

Skills and Experience:

• At least 2 years in IT related jobs.
• Desirable experience in administration and recovery of backups (MS, C&A, Veritas, etc.).

Knowledge:

• Administration of Operational Systems (Windows 7/10, Linux server)
• MS Office 2007/2010
• Microsoft Networks configuration and set up (network components –switch and routers-, Ethernet, Wi-Fi, Bluetooth)
• Protocols: TCP/IP, LAN, WAN
• Apps development languages: Java
• Configuration and set up of networks: Desktops, Laptops and peripheries
• Google Suite
• Picture creation: ISO, MDF, CSO, etc.
• Other: Odoo, Remote Desktop Access.

Competencies:

• Results
• Teamwork
• Communication
• Flexibility
• Commitment
• Stress Management.

Application Closing Date
30th January, 2022.

How to Apply
Interested and qualified candidates should send their Cover Letter, CV with a coloured picture, qualifications with contact details all in the same file to: [email protected] using the Job Title as the subject of the mail.

Note

• Applications are processed in the order of arrival and we reserve the right to close the offer before the term initially indicated if a good application is successful.
• Only full applications will be taken into account.
• Only accepted applications will be contacted.
• Female candidates are strongly encouraged to apply.
• Only successful applicants will be called for interview.
• No monetary transactions, neither demands of favours in kind, nor other types of favouritism will be tolerated in the recruitment process.