Customer Experience Specialist at a Leading Private Equity - First Excelsia Professional Services Limited

First Excelsia Professional Services Limited - Our client, a leading Private Equity, is recruiting to fill the position below:

Job Title: Customer Experience Specialist

Location: Lagos
Employment Type: Full-time
Industry: Finance

Job Summary

• The primary activities of the role will entail developing customer relationships that promote retention and loyalty, offering administrative support across the organization, welcoming guests who visit the organization and coordinating front-desk activities, including distributing correspondence and redirecting phone calls.
• The ideal role holder will be the first point of contact for the organization and should be calm, urbane, cultivated, fluent and with a pleasant personality.

Job Description

• Maintaining a positive, empathetic, and professional attitude toward customers at all times and building sustainable relationships and trust through open and interactive communication
• Answer questions and address complaints from customers and employees
• Be responsible for all inbound and outbound calls and redirect them or keep messages as may be required
• Provision of support for all projects and operations of the company as may be required.
• Ensure long-lasting relationships and valuable exchange of resources between the organization and her Clients.
• Partake in the development, implementation and monitoring of project teams and budgets
• Take up other duties as assigned (travel arrangements, schedules etc.)
• Contribute to the preparation of administrative budget
• Ensure that the work environment is in prim and conducive working conditions at all times.
• Ensure that tracking of the company’s stock is repeatable and scalable.
• Manage correspondences and redirect appropriately
• Prepare meeting materials and rendezvous
• Provide general support to visitors and staff
• Any other duties as may be assigned.

Person Specification

• Minimum of a First Degree in Social Sciences, Marketing, Mass Communication or related field from any recognized institution.
• Minimum of 2 years relevant work experience in a similar role.
• Experience within the Finance sector is an added advantage.
• Customer orientation and ability to adapt/respond to different types of characters
• Excellent knowledge of MS Office (especially MS Excel and MS Word)
• Good organizational and multi-tasking abilities
• Good working knowledge of B2B communication
• Telephone techniques
• Excellent interpersonal skills and planning skills
• Social media savviness
• Good knowledge of consumer psychology.

Application Closing Date
31st January, 2022.

Method of Application
Interested and qualified candidates should send their CV to: careers@firstexcelsia.com using the Job Title as the subject of the email.