Order Processor at Supermart Express Services Limited

Supermart.ng, the largest online supermarket in Nigeria provides you a convenient platform for online grocery shopping without leaving the convenience of your home or office. We have the widest selection of grocery items online with over 60,000 items on our online supermarket.

We are recruiting to fill the position below:

Job Title: Order Processor

Location: Lagos
Employment Type: Full-time

Job Description

• Manage the flow of customer orders from initiation to delivery
• Excellent Customer Service experience, skills & knowledge
• Liaise with Customers, Personal Shoppers, and Delivery Drivers to ensure accurate, complete and on-time delivery of orders
• Organize dispatch of Delivery Drivers to pick up items from retail partners as well as to deliver completed items to customers
• Determine the best delivery method for each delivery
• Negotiate rates with logistics service providers
• Manage Personal Shoppers and Delivery Drivers to ensure efficient processing and dispatch of customers order
• Proactively resolve issues as they arise from Personal Shoppers, Delivery Drivers, Customers and Retail Partners
• Prepare an end-of-day report with accurate and complete information
• Conduct regular analysis of key metrics and implement lasting solutions to improve performance where necessary
• Lead or participate in the cross-functional initiative
• Ensure sharing of best practices among the team to drive efficiency

Qualifications

• Good Qualification
• Minimum of 1 year experience
• Experience in Operations, Logistics, eCommerce, Retail is preferred but not required.

Additional Information:

• Must be computer literate
• Must have his/her own personal laptop and smartphone.
• Excellent analytical thinking
• Knowledge of or willingness to learn new productivity tools
• High level of initiative with ability to self-manage
• Excellent written and verbal communication.

Application Closing Date
10th February, 2022.