Standard Chartered Bank Recruits Customer Service (Lekki, Lagos)

Standard Chartered Bank is recruiting for:

Customer Service Representative – Lekki

Job Description
- Customers – Evaluating Their Needs, Providing Advice And Selling Products.
- Branch Manager / Marketing Department – Collection Of Data On Customer Product/Service Needs.
- Rms Referrals & Complaints Management.
- Boms Resolution Of Customer Enquiries/Complaints.
- Good Customer – Bank Relationships.
- Achieivement Of Branch Sales Targets.
- Enhanced Knowledge Of Bank Products /Services By Customers (Current/Potential).
- Improved Product Quality / Delivery.

Key Roles & Responsibilities

Customer Service
- Attend To Customer Sales / Financial Enquiries.
- Evaluate Customer Needs And Provide Advice As To Products Required.
- Cross Sell Bank Products To Current / Potential Customers.
- Facilitate The Account Opening Process (For Rm Sourced And In-Branch Accounts).
- Prepare Weekly Reports On Service Issues & In Branch Accounts Opened.
- Support Acquisition And Growth Of Customer Relationships Through Referrals.
- Identify Other Business Opportunities And Refer Same To Relevant Units Within The Bank.
- Support The PFC In Sales And Management Of Front Office Desk.
- Complaints Handling And Resolution.

KYC
- Ensure you remain alert to the risk of money laundering and assist in the Bank’s efforts in combating it by adhering to the principles in relation to:
- Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to Customers’.

Qualifications & Skills

- B.Sc University Degree (2:2 Minimum).
- A Thorough Knowledge Of The Bank’s Products, Services And Policies.
- Must Have Product Knowledge Certification.
- Competitive Awareness.
- Excellent Financial Market Knowledge.
- Strong Customer Service Orientation.
- Strong Interpersonal And Communications Skills.
- Salesmanship, Energy And Drive.
- Dealing With Customers With Complex /Sophisticated Financial Needs/Enquiries.
- Developing And Maintaining Good Relationships With Current, Potential And Target Customers.
- Ability To Match Perceived Customer Needs With Existing Bank Products/ Services.
- In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

How to Apply

To apply visit the link below, and enter as keyword ‘Customer Service Representative – Lekki’.

Click Here To Apply Online