Fleet Engagement Officer at Kwik Delivery

Kwik Delivery - We are a new start-up platform company in the logistics market in Nigeria committed to offering reliable and secure parcel shipping services within large metropolitan areas. Operations started in Lagos in Q2 2019.

We are recruiting to fill the position below:

Job Title: Fleet Engagement Officer

Location: Lagos, Nigeria
Job type: Full-time

Who You Are

• You are customer-centric and process-oriented, and you have a good understanding of fleet management.
• You can provide very good experience to fleet operators that will ensure overall fleet conditions and performance.
• You are ready to roll up your sleeves, join a passionate team, and build a business at light speed while tackling the large Nigerian parcel shipping market.
• You will make sure that our amazing services are available and perfectly executed to our customers conveniently and seamlessly.

What You'll Do

• Monitor, anticipate, and resolve challenges that can disrupt fleet performance
• Manage real time fleet issues; ensures prompt resolutions
• Close the communication gap with the fleet and customers for ongoing orders
• Give a structured and actionable daily feedback to the Head, Fleet Management
• Ensure a smooth operational process to tackle hindrances that will affect riders' availability
• Responsible for retention of riders and creating a happy atmosphere amongst the riders
• Make sure all couriers adhere to Kwik regulations, SLAs and SOPs.
• Ensure fleet availability to meet all customers request across the state.

What You'll Bring

• BA / B.Sc Degree in Social Sciences or Operations or equivalent practical experience.
• 2+ years of experience in customer experience issue resolution
• Ability to take initiative and be flexible in a constantly-changing work environment
• Excellent communication skills
• Strong knowledge of excel / google sheets and ease with a variety of tech platforms and reporting.

Life at Kwik

• Join a diverse, passionate & driven team of all backgrounds
• Casual work environment
• Comprehensive health benefits to fit your needs
• Competitive salary.

Application Closing Date
Not Specified.