Admin and Customer Service Lead at the Olive Prime Psychological Services

The Olive Prime Psychological Services - We are a “mental health facility” based in Abuja, currently looking for the best hands that can provide excellent and client-focused services. We are committed to providing individuals with a flexible pathway to full recovery in a way different from conventional inpatient services. We intend to provide support for our service users where we engage them in various psychological therapies and other complementary activities which in the long term equips them with a more realistic and flexible form of recovery.

We are recruiting to fill the position below:

Job Title: Admin and Customer Service Lead

Location: Lekki, Lagos
Employment Type: Full-time

Principal Duties and Responsibilities
Customer Service Functions:

• Take inquiries from patients or their relatives with regards to our services, prices, and operations either via telephone or in-person.
• Interface with Visitors / Clients and clearly address their inquiries.
• Focus on providing exceptional services resulting in customer satisfaction and positive.
• Ensure quality assurance in the delivery of our services.

Patient's files and documentation:

• Opening of patients’ files for newly registered patients, allotting hospital and medical record number and retrieving of patients files when clients come for follow up.
• Check that all discharged patients are properly followed up by primary Clinicians.

Admin Functions:

• Ensure proper filing of official documents; answering telephone calls, compiling and typing of official documents as required, photocopying and distributing materials.
• Receive, dispatch and disseminate official correspondence.
• Assist in the procurement of office items when the need arises.

Business Development Functions:

• Work with the Business team to develop excellent proposals.

Facility Management:

• Ensure the availability of necessary supplies by identifying procurement needs of the facility (reception, departments, kitchen, and wards)
• Ensure effective planning and execution of operations by reducing waste levels
• Ensure the facility and the office premises is always neat and tidy.
• Ensure the kitchen unit, driving unit, cleaning unit, and security unit deliver professional services.

Human Resource Function:

• Ensure proper documentation of new staff
• Manage attendance register for all staff
• Identify Staffing needs and relate them to HR
• Comply with and maintain knowledge of the company’s policies on dressing, attendance, computer usage, security, and confidentiality.

Person Specification

• Minimum of a B.Sc in any related course, a Master’s Degree will be an added advantage.
• Minimum of 3 years work experience as an Admin/ Customer Service personnel
• Possess high levels of interpersonal communication, written and verbal communication, and documentation skills.
• Proven ability to execute complex and detailed processes and procedures timely, accurately and consistently.
• Ability to multi-task, prioritize workflow, and complete tasks with a high level of organization, responsibility, and efficiency.
• Ability to adapt in a faced paced and changing environment.
• Strong problem-solving and resolution skills.
• Possess excellent marketing and proposal writing skills.
• Ability to work on own initiative and as part of a team.
• Must possess some emotional intelligence for customer management.
• Must be social media savvy and proficient in the use of Microsoft Word, Excel and PowerPoint.

Application Closing Date
28th February, 2022.