Senior Engineer - Generator Product Service Engineering at General Electric (GE)

GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers.

We are recruiting to fill the position below:

Job Title: Senior Engineer - Generator Product Service Engineering

Ref No: R3623580
Location: Victoria Island, Lagos
Category: Engineering / Technology

Job Description Summary

• The Senior Engineer, Generator Product Service will lead projects and initiatives with broad scope and high impact to the PS business.
• This senior engineer will serve as a recognized expert in the services field, both internally and externally, partnering with customers and industry leaders.
• In this role you will be responsible for major and complex assignments with long-term business implications, manage complex issues within functional area(s) of expertise, and contribute to the overall business strategy, for customer success.

Essential Functions (4000 Characters)

• Provide technology leadership globally for generator technology.
• Lead root cause investigations for issues with significant fleet impact from initial investigation through the CAPA phase
• Resolve in depth, technical issues in Generator technology for customers timely and efficiently
• Assure all component designs meet requirements for customers
• Support and coordinate with interfacing organizations such as manufacturing, sourcing, services operations, quality and design engineering to fulfill customer needs.
• Support service programs, fulfillment, and New Product Introduction (NPI) programs
• Communicate progress across all levels of the organization, including plant operators and executive leaders.
• Serve as a thought leader in industry, at conferences, user groups, and customer events
• Mentor and develop Generator product service engineers and provide related training.
• Support team members in fulfilling the established business operational processes and commitments
• Travel to customer locations to:
  • Support customer technical review meetings and present recommendations to champion GE's commitment to technical solutions Support unplanned/forced outages to meet availability goals Provide commercial teams with technical support for sales and services proposal activities.
• Author knowledge articles as well as customer communications, including: TILs (Technical Information Letter), PSSB (Product Service Safety Bulletin), PSIB (Product Service Information Bulletin), and Safety communications

Basic Qualifications (4000 Characters)

• Bachelor of Science in Engineering or equivalent experience
• Substantial experience in an engineering capacity
• Significant generator engineering experience or related technology
• Must be willing to travel 25 to 40% domestically and internationally on short notice
• Must be willing to work off hours and weekends to support emergency issue resolution based on business need·
• Must be willing to accept a local hiring in intended locations. 
• This is NOT a GME assignment.

Desired Characteristics (2000 Characters):

• Master's Degree in Engineering, preferably electrical, mechanical, materials, or systems engineering, or MBA.
• Significant generator engineering experience with Legacy GE as well as Legacy Alstom and other OEM.
• Six Sigma / Lean training experience
• Ability to coordinate several projects simultaneously.
• Effective problem identification and solution skills.
• Proven analytical and organizational ability
• Prior experience in a customer support/facing role; strong commercial mindset.  Anticipates customer needs and ensures that they are met
• Self-starter with initiative and interpersonal skills to direct projects and work, of cross- functional nature, with demonstrated ability to drive projects to completion. 
• Ability to work well with teams and communicate requests and requirements clearly
• Strong written and verbal communication skills
• Global mindset
• Strong team building skills.  Ability to develop relationships across the organization to build loyalty and commitment.  Can energize teams through inclusiveness and connection with people
• Builds loyalty and commitment
• Demonstrated analytical and problem-solving skills
• Demonstrated project management skills
• Ability to drive change across the organization, and with clients, using data and positive relationship building.
• Able to interface effectively with all levels of an organization and demonstrated leadership to pursue correct engineering actions in adverse conditions or situations
• Understands business objectives and drives specific tasks required to meet the objectives
• Strong leadership and coaching skills to teach and mentor less experienced staff.

Application Closing Date
Not Specified.