Customer Service Officer at George Houston Resources Limited (GHR)

George Houston Resources Limited (GHR) is a Human Resource Development and Management Consulting firm. We assist organizations to achieve their corporate visions and objectives through integrated, strategic and solution-oriented HR consulting services using best-practice methodologies.

We are recruiting to fill the position below:

Job Title: Customer Service Officer

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Responsibilities

• Check-in on member onboarding journey to identify blockages to approve the member.
• Approach issue members face with a perception of eliminating such issues in the corresponding channel (Call, Chat).
• Liaise with respective teams, and partners to ensure all member’s requests, open transactions, complaints are managed through an effective resolution process using slack.
• Ensure members are enabled to complete the sign-up process.
• Effectively provide product information/demonstration to prospective and new members and when requested.
• Attend all training sessions (Essential).
• Gather product feedback and communicate to relevant stakeholders.

Qualifications

• HND / B.Sc from a recognized Institution
• 2 - 3 years of work experience in a fast-paced environment in sales and business development teams preferably in banking, fintech
• Problem solver, perfect written and spoken communication
• Analytical profile with experience in customer service, telemarketing, customer experience.
• Joy in building things from scratch, if something needs to get done you are reliable to provide solutions.
• Comfort in ambiguity, you seek adventure and an accelerated career path.
• Ready to get your hands dirty, because you will have to “roll up your sleeves”!
• Willingness to work weekends, occasional holidays, and outside of standard 9-5 business hours
• Fluency in English and other Nigerian Languages.

Renumeration
N100,000 monthly.

Application Closing Date
23rd February, 2022.