Operations Manager at Chef Eros & Co

Chef Eros & Co is the story of an African Hut built on a Mountain of Dreams. With five brands and counting, we have been able to constantly deliver an unforgettable culinary experience and we are here for the long haul. We are a certified food brand that is fully integrated in cooking, baking, mixology, shopping and catering through subsidiaries that bear the needs of their target audience in mind. We are a true touch of Nigerian Luxury. At Chef Eros and Co, we have a reputation that precedes us - one of efficiency and credibility to our numerous customers. Attaining and maintaining this pace has given us recognition to individuals, both private and public sectors of companies and our local community.

We are recruiting to fill the position below:

Job Title: Operations Manager

Location: Lagos
Employment Type: Full-time

Overview

• The Operations Manager of Chef Eros & Co will be responsible for the day-to-day operations and management of customer service, restaurants and events by ensuring the smooth running of the activities; set parameters to judge how efficiently and effectively the organization is operating; reviewing and evaluating business procedures ranging from office expenses to the organization's assets.
• Additionally, He/She will be responsible for formulating strategies, improving performance, managing the implementation of marketing and operational policies, procedures and practices within the organization.
• He/She will also design a strategic operation plan of action and find ways to increase the quality of customer service and implement best practices across all levels.

Roles and Responsibilities Operations

• Liaise with senior management to make decisions for operational activities and set strategic goals.
• Plan and monitor the day-to-day running of Chef Eros & Co to ensure smooth progress. Supervise customer service, restaurant and operational staff and provide constructive feedback regularly.
• Evaluate regularly the efficiency of the business procedures according to Chef Eros & Co objectives and apply improvements.
• Oversee customer support processes and organize them to enhance customer satisfaction.
• Manage a team of restaurant staff including scheduling, training and general supervision.
• Oversee that all opening and closing duties of the outlets are completed correctly and that cleanliness and maintenance are maintained.
• Evaluate employee performance honestly and completely.
• Responsible for quality assurance of products leaving their outlets.
• Enforce and monitor all health, safety, and sanitation standards in their area.
• Work closely with the Production Manager and the Kitchen Manager to provide a seamless experience.
• Review and manage the overall operational, budgetary, and financial responsibilities and activities of Chef Eros & Co to promote profitability.
• Ensure adherence to key performance objectives to meet business and customer expectations.
• Prepare periodic reports for management, as necessary or requested, to track strategic goal accomplishment.

Customer Service Management:

• Oversee the activities of the customer service team and ensure timely resolution of any customer complaints promptly and professionally.
• Conduct business reviews to ensure clients are satisfied with Chef Eros & Co's products and services.
• Maintain good relationships with clients so that the business can maximize the value of those relationships to generate more clients and ensure continuous patronage.
• Monitor the department's performance against service level agreements and flagging potential issues.
• Plan and organize training programs for the customer service team
• Provide excellent service to maintain a positive reputation for the business. Providing excellent customer service to guests and excellent leadership to employees.
• Ensure that all customer service and restaurant staff maintains a positive business reputation.
• Ensure that all customer service and restaurant staff behave respectfully and professionally to re-enforce and elevate business reputation and brand.
• Ensure and monitor all health, safety and sanitation standards in the restaurant and parlor.
• Any other functions as directed by the CEO.

Event & Menu Management:

• Oversee the design of daily restaurant menu, special menu and ensure compliance.
• Identify clients' requirements and expectations for each event; brainstorm and implement event concepts and themes.
• Liaise with clients to find out their exact event requirements.
• Coordinate suppliers, handle client queries, and troubleshoot on the day of the event to ensure that all runs smoothly and to budget.
• Organize facilities and manage all event’s details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc
• Anticipate attendee needs and make preparations against potential risks.
• Develop post-event reports on the effectiveness of each event. LOGISTICS 
• Oversee the development of logistics along with support plans, budget requirements and deployment timelines for new operations.
• Manage logistical plans for current operations and logistics contingency plans.
• Oversee the management of tools and methodologies to enable effective implementation of logistic plans.
• Design and develop standard operating methods to manage logistics operations efficiently for the company.

Salary
N200,000 - N250,000 monthly (Gross)

Application Closing Date
17th February, 2022.