Technical Support Engineer (FinTech / Cryptocurrency / Nodejs) at an American Based Remote Company - Black Pen Recruitment

Black Pen Recruitment - Our client is an American based remote company. They are one of the first movers in bringing Cryptocurrency to the masses in Africa and the Middle East.

They are recruiting to fill the position below:

Job Title: Technical Support Engineer (FinTech / Cryptocurrency / Nodejs)

Location: Remote
Job type: Full time

Job Description

• They are recruiting to hire a Technical Support Engineer to join their exciting remote team. As the Technical Support Engineer you will be responsible for managing and resolving the technical issues for the Customer Support team who are customer facing as well as to internal stakeholders.
• You’ll have some great people to learn from, but will work independently and be trusted to escalate issues when needed, superb attention to detail, deadlines, and quality are critical. We are looking for someone who has experience with our tech stack within an agile delivery philosophy.

Responsibilities

• Collaborate with the customer support team as well as with our cross-functional teams to resolve customer issues and help improve our products.
• Advocate for our customers by collaborating directly with Engineering, Product
• Management, and our UX team on customer pain points or other product improvements.
• Communicate effectively to cross functional teams and stakeholders regarding issue tracking and resolution status.
• Embrace and demonstrate our values: humility, creativity, and independence.
• Adhere to SLA & KPI, always work towards improving technical support quality and service.

Requirements

• +2 years work experience as a full stack engineer/developer.
• You have experience planning and prioritizing work, identifying dependencies, facilitating conversations and documenting results (RCA).
• Experience with Node.js, vue.js and possessing a broad knowledge of JavaScript in general.
• Experience troubleshooting, digging and following through logs or browser dev tools to identify root causes and bugs.
• Knowledge of networking concepts, authentication methods, and information security concepts.
• You have the ability to learn and adapt quickly.
• Strong prioritization, time management and logical thinking skills with a bias towards action.
• You have the ability to recognize patterns that could indicate the presence of a deeper technical issue.
• You have deep empathy and desire to help others.
• You have excellent written and verbal communication skills, including the ability to explain complicated things simply.
• Working with any of the following: GitHub, Mixpanel, aws cloudwatch, dynamodb, Grafana, dashbird, serverless, postman, Nodejs, Typescript.
• Experience working in AWS cloud architecture.
• ClickUp and the Google Suite of products.
• Experience in Serverless Framework is advantageous.

Application Closing Date
Not Specified.