Coordinator, Release Management at MacTay Consulting

MacTay Consulting - We are one of the first and leading management consulting firm in Nigeria, providing HR services to our clients in Africa since 1982. We focus on adding value to organisations through customized solutions that meet our clients’ needs. We have a proven track record of providing excellent services that impact our clients’ businesses.

We are recruiting to fill the position below:

Job Title: Coordinator, Release Management

Location: Lagos
Employment Type: Full-time

Job Description

• Responsible for integrating IT Release management activities into the overall project and demand management plan.
• Drive faster adoption, greater ultimate utilization and higher proficiency on the Releases impacting the business.
• Innovative approaches to the analysis of information and generation of useful information from it.
• Coordinate and manage the process of planning, building, testing and deployment of hardware, application and software and version control and storage of software and releases
• Coordinate, convenes, and facilitates Release Management meetings and maintain a schedule of approved and tentative releases
• Verify the completeness and timeliness of Release information entered into the system and follows up on non-compliant release to the process.
• Coordinate and monitor the patch management process to guide against viral attack
• Ensure the effective monitoring of patches deployed in the environment
• Refine processes that identify, control, maintain and verify all changes and releases in controlled environments
• Experienced in the integration of ITIL processes (Change, capacity and availability, service monitoring and reporting, service asset and configuration, demand management to the release management process
• Identify improvement areas in the project delivery cycle and implement lessons learnt following project closure
• Ensure adherence to and alignment with change management process
• Conduct post implementation reviews for all products and services, maintaining an updated tracker for all identified issues while ensuring prompt resolution within agreed SLAs
• Maintain standard environment for UAT, PROD, DR with adequate records, documents and evidences updated within ITSM tool
• Produce ad hoc resource usage reports and analysis
• Create monthly, quarterly release schedule calendar and ensure compliance to proposed go-live dates
• Evaluate, prioritize multiple clients’ needs internal and external of the business.
• Keep abreast of business process changes and communicate these to all stakeholders

Requirements

• First degree in Computer Science or an IT equivalent degree
• Practitioner Certificate in ITIL – IT Service Transition or equivalent certification (ITIL Foundation)
• Tool Usage:
  • Experienced in the utilization of with collaboration tools such as JIRA, confluence, Azure DevOps etc
  • Experienced in managing software deployment pipelines, and deployment technologies such as git, Jenkins, etc
• Minimum of 3 years experience in area of specialisation with experience working with people
• Experience in a medium organisation
• Experience IT Service Support and Delivery Experience
• Experience in governance of enterprise information systems
• Minimum of 1 year Release Management Experience
• Project management Experience
• Experience in handling Release management issues and working with a range of service providers
• Understanding of service delivery and service support environments

Application Closing Date
15th February, 2022.