Contact Center Agent at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Lagos
Employment Type: Full-time

Purpose of the Job

• The Call Center agent deals with customers via telephone, Internet, e-mail and instant messaging.
• They are required to handle a variety of functions, including customer advocacy, technical support, cross-selling, up-selling and customer contact.
• Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Expected Key Result

• Ensure Customer satisfaction at every contact via Phone, emails and other online medium.
• Customer Engagement.
• Email handling and OTRS accuracy.
• Response Time to Calls and Emails.
• Customer Retention Rate
• Maintain a high completed Call rate
• Escalations
• Any other duties assigned by supervisor or manager.

Educational Qualifications & Work Experience

• HND / B.Sc in any Discipline
• 2 years experience in a contact center, Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company.

Other Requirements:

• Customer Focus
• Tech savvy
• Action orientation
• Drive results
• Cultivate Innovation
• Ability to optimize work processes
• Resilience Self-Development
• Ability to multitask, set priorities and manage time effectively
• Nimble Learning
• Good oral and written communication
• Team player
• Computer literacy

Application Closing Date
28th February, 2022.