Customer Service Officers at Khenpro Global Services

Khenpro Global Services - Our client in the confectionery sector is recruiting suitable candidates to fill the position below:

Job Title: Customer Service Officer

Location: Victoria Island, Lagos
Employment Type: Full-time

Job Description

• Preparing the Customer Service Guidelines.
• Solving all product or service related issues of the customers.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly.
• Providing the best possible solution to the queries of the customers.
• Take customer orders and fulfil them.

Requirements

• HND / Bachelor's Degree with 1 - 3 years work experience.
• Proven customer support experience or experience as a Client Service Representative.
• Strong phone contact handling skills and active listening.
• Familiarity with CRM systems and practices.
• Customer orientation and ability to adapt / respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage time effectively.
• Must be ready to work Mondays through Saturdays and rotational basis on Sundays.
• Previous experience working in a confectionery company is an added advantage.

Salary
N60,000 - N80,0000 monthly

Application Closing Date
28th February, 2022.