Front Office Manager at Eclat Human Resources Consulting Limited

Eclat Human Resources Consulting Limited is a progressive Human Resource Management Firm with its Headquarters in Abuja, Nigeria. We are a team of professionals from various field of study who have come together to build Eclat Human Resources Consulting serving clients across the nation.

We are recruiting to fill the position below:

Job Title: Front Office Manager 

Location: Abuja
Department: Administration
Industry: Hospitality
Report To: General Manager

Key Responsibilities
We seek a front office manager who can deliver or is willing to learn how to deliver on the following:

• Responsible for the running of the front desk by hiring and training all front desk agents and leading by example
• Anticipate and handle any guest requests and satisfy their needs within acceptable guidelines
• Assist in the development and monitoring of the budget to provide top quality customer service
• Schedule the front office staff and supervise workload during shifts
• Act as liaison between the General Manager and staff
• Answer phone inquiries, direct calls, and provide basic information
• Communicate changes in an order process to relevant parties.
• Ensure that health and safety regulations are followed upon entry.
• Support the CEO or executive team’s vision and process ideals.
• Ensure staff working on processes are happy and operating efficiently.
• Support all functions of the business to work together.
• Monitor compliance to the standard processes.
• Maintain constant communication with management, staff, and vendors to ensure proper operations of the organization.

Education and Work Experience

• B.Sc in Management or related field.
• Minimum of 7 years’ experience in a supervisory/ operations role.
• Must have at least 4 years’ experience in the industry.
• Customer service/ relations certification is an added advantage
• Proficiency in Microsoft office suites (Word, Excel, and Power point).
• High level of experience with top brands in the hospitality Industry.
• Experience in Operations and supervisory positions.
• International experience in the industry is an added advantage.

Requirements:

• Knowledgeable in hospitality standards
• Strong computer literacy
• Attention to details and procedures.
• Ability to liase and communicate with clients directly.
• Familiar with administrative software
• Strong reporting skills.
• Good negotiation skills.
• Excellent verbal and written communication skills
• Excellent customer service with a client focus
• Effective team management
• Ability to prepare reports monthly.
• Displays integrity - transparency in dealings with management, staff, and other individuals that you may encounter.
• Exceptional interpersonal and communication skills, to enable professional interaction within staff and management, both internal and external to the firm.
• A flexible, pro-active approach to work including the ability to prioritize and re-prioritize.
• Leadership management skills- understanding of emotional intelligence.

Application Closing Date
25th February, 2022.