Project Assistant - Accountability at Catholic Relief Services (CRS)

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work are accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS has been supporting program activities in Nigeria for over 30 years and has long-standing relationships with Church and non-Church partners and communities throughout the country. The Nigeria country program has a diverse funding base with projects in health, nutrition, food security and agricultural livelihoods, microfinance (SILC), emergency response and peacebuilding. CRS/Nigeria currently has over 210 national and 8 international staff. With an FY22 annual budget of over USD $100 million, coupled with strong donor interest in supporting CRS’ work in the country, significant growth opportunities exist for the CP. The CP has been supporting emergency activities in the NE states since 2015 with offices in Damaturu, Maiduguri and Yola.

We are recruiting to fill the position below:

Job Title: Project Assistant - Accountability

Job ID: 2200003L
Location: Maiduguri, Borno
Job Type: Full-time
Shift: Standard
Schedule: Regular
Job Level: Day Job
Travel: Yes, 20 % of the Time
Job: Program Management
Employee Status: Individual Contributor

Job Summary

• The Accountability Assistant will work with the Feedback Assistant, the Accountability Officer, project teams and community mobilizers to ensure strong Feedback and Response Mechanisms (FRM) are maintained and strengthened for THRIVE.
• S/he will be responsible for managing and monitoring beneficiary feedback on a daily basis and will prepare analysis reports presenting general trends to be shared with project teams.

Roles and Key Responsibilities

• Assign a categorize to the feedbacks received from the hotline and through community-based mechanism (staff, community meetings, suggestion boxes, etc.)
• Assign a ticket number to each feedback and enter feedbacks in the database.
• Regularly transmit feedbacks to the adequate teams.
• Prepare weekly and monthly reports presenting the learnings from the feedback received, per project
• Participate in teams’ meeting to share the trends and learning from the feedbacks.
• Follow up regularly with the teams on the advancement of feedback responses.
• Regularly update the database by adding the response implemented and close feedbacks when an adequate response has been given.
• Ensure all feedback collected from beneficiaries are kept confidential and timely/accurate response is given back to them.
• Support CRS and partner to document and respond to all community feedback received.
• Support the MEAL-Accountability Officer to facilitate orientation, training and awareness sessions on beneficiary feedback mechanism to CRS and partner staffs as required.

Key Working Relationships:

• Internal: Feedback Officer, Feedback Assistant, MEAL Officer, Program Managers.
• External: Community members, partner staff.

Basic Qualifications

• Bachelor’s Degree preferred.
• 2 to 4 years of work experience in project support.
• Experience in the field of Accountability and for an NGO would be a plus.
• Additional education may substitute for some experience.
• Experience in participatory action planning and community engagement.
• Experience monitoring projects and collecting relevant data preferred.
• Experience using MS Windows and MS Office packages (Excel, Word, PowerPoint).

Knowledge, Skills and Abilities:

• Observation, active listening and analysis skills with ability to make sound judgment.
• Good interpersonal skills and the ability to interact effectively with diverse groups.
• Proactive, results-oriented and service-oriented.

Required Languages:

• English and Hausa required. Kanuri is strongly preferred.

Travel:

• Must be willing and able to travel up to 20 %.

Agency-wide Competencies (for all CRS Staff):
These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

• Integrity
• Continuous Improvement & Innovation
• Builds Relationships
• Develops Talent
• Strategic Mindset
• Accountability & Stewardship.

Application Closing Date
1st March, 2022.