Digital Production Coordinator (Remote) at Tearfund Nigeria

Tearfund is a Christian international relief and development agency working globally to end poverty and injustice, and to restore dignity and hope in some of the world’s poorest communities.

We are recruiting to fill the position below:

Job Title: Digital Production Coordinator

Job ID: 2382
Location: Nigeria (Remote)
Contract Type: Permanent (subject to continued funding)
Group: Global Advocacy and Influencing
Team: Communications for Development
Region: Global
Job Category: Global Advocacy & Influencing, International Relief & Development (Outside UK)
Potential Interview Date: 15th March, 2022.

Job Description
Purpose of the team:

• The Communications for Development team is building a global community who are learning together, online and offline, to equip themselves with knowledge and skills to face the challenges of poverty and injustice in our world.
• Tearfund Learn is a source of relevant and reliable information on Christian humanitarian and development work and enables Tearfund to share learning, empower and influence a wide range of audiences, from grassroots communities and partners to peers and policy-makers.

Main Purpose of the Job

• To coordinate Tearfund Learn website and email channels, oversee related production processes and build digital content.
• To work alongside IT and UX specialists to ensure our digital channels demonstrate best practice and are constantly improving to meet our audience needs.

Position in organisation:

• Reports to the Digital Manager, Communications for Development.
• Member of the website scrum team
• Works closely with the wider Comms for Development team (Design, Editorial and Translation service), as well as IT development, Brand & Comms and subject matter experts across the organisation.
• Primary decision-making around content delivery workflow for Tearfund Learn including process, layout and user experience
• Line manages Junior Digital Producer (currently vacant)

Tearfund’s Christian Culture:
We believe that prayer and discernment is fundamental to Tearfund achieving its mission of restoring relationships, ending extreme poverty and transforming lives. As a Tearfund staff member you are expected to:

• Attend, in person or remotely, corporate Teddington Prayers on Wednesdays, to pray for Tearfund’s work and spend time in prayer and worship together
• Lead or participate in spiritual sessions of prayer and biblical reflection within your group
• Be committed to Tearfund’s Mission, Values and Beliefs statement and to be actively working and living in accordance with Tearfund’s Christian beliefs and theology of mission
• Maintain your own spiritual development, discover your gifts/callings and grow in discipleship

Organisational requirements:

• All staff are expected to live out Tearfund’s values as they represent Tearfund externally
• All post-holders are expected to fulfil their personal objectives set by their line manager, contribute to their team’s overall objectives, take responsibility for reviewing their ongoing personal development and maintain an awareness of Tearfund's strategy.
• All Tearfund staff share responsibility to promote and maintain a strong safeguarding culture, including identifying the key actions they should take given their role and responsibilities.

Scope of Job

• Creating and maintaining digital content and ensuring effective production processes
• Assessment of the digital information and knowledge sharing needs of Tearfund and our audiences, in order to ensure that the Tearfund Learn website supports Tearfund’s work effectively
• Website development and optimisation

Duties and Key Responsibilities
Creating and maintaining digital content and ensuring effective production processes:

• Oversee the digital production process, working closely with design, editorial and translation specialists
• Build new web and email content for Tearfund teams, including the preparation of graphics, optimisation for search engines and ensuring accessibility standards are met.
• Oversee the work of the junior digital producer, allocating tasks such as web page and email production and website maintenance and optimisation - in line with priorities set by C4D digital manager.

Assessment of the digital information and knowledge sharing needs of Tearfund and our audiences, in order to ensure that the Tearfund Learn channels support Tearfund’s work effectively:

• Work closely with subject matter experts within Tearfund to ensure that their area is being appropriately served by the Tearfund Learn channels and regularly used by Tearfund staff, partner organisations and other key stakeholders
• Conduct user testing, focus groups and staff surveys to maintain an ongoing understanding of the degree to which the Tearfund Learn website is meeting the audience needs and our organisational information sharing objectives
• Honour service level agreements

Website and email development and optimisation:

• Work alongside IT and UX specialists as a member of our website sprint team to ensure that new website components and functionality are effectively scoped, tested and implemented in order to meet our changing user requirements and digital best practice
• Project manage discreet web content projects including the digital edition of Footsteps three times a year
• Maintain good housekeeping of our CMS (Sitecore) content structure to enable better performance of the platform
• Research and monitor trends in digital communications in order to deliver platforms that enable innovation and the best experience for end-users across devices

Qualifications
Essential:

• Degree or equivalent professional experience - we welcome applications from all those who can demonstrate the specific skills and experience outlined below.
• This level may have been attained through studying for a degree and/or from professional experience

Desirable:

• Certified scrum master

Experience:
Essential:

• Building and maintaining webpages through the use of a content management system (CMS)
• Building and optimising marketing/promotional emails
• Strong project planning and proven ability to manage processes effectively
• Good understanding of Agile methodologies and experience of sprint teams
• Working with written content in languages other than English
• Working across multiple contexts and cultures
• Basic understanding of HTML

Desirable:

• Familiarity with Sitecore CMS and
• Mailchimp
• Gathering actionable insights from in-person and remote user research and testing
• Understanding of the humanitarian and Development Sector
• Line management responsibility

Skills / Abilities:

• English as a first or very fluent second language with the ability to communicate freely and confidently (verbally and in writing)
• Able to understand digital development process, and liaise effectively with UX design and front-end/back-end development specialists
• Ability to engage and motivate key stakeholders and assess their information needs
• Ability to manipulate images to prepare them for online platforms within photo editing software
• Attention to detail and a drive for excellence

Personal Qualities:

• Committed Christian who recognises Jesus
• Christ as their Lord and Saviour
• Committed to Tearfund's Mission, Values and Beliefs
• Passionate about identifying digital trends and innovation
• Team player
• Adaptable
• Encouraging
• Confident

Other Comments:

• All roles require a DBS/Police check
• Tearfund is a member of the SCHR Misconduct Disclosure Scheme
• Personal identification information will be submitted against a Watchlist database to check against criminal convictions as a counter-terror measure.

Application Closing Date
3rd March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online