Customer Service Administrator at a 24/7 Online Food Delivery Company

We are a 24/7 Online Food Delivery Services company delivering delicious & affordable food to customers quickly from our delivery hub in Lekki Phase 1. At this organisation, we pride ourselves in giving customers the best possible service & we are looking to build a team that understands the value of good service.

We are recruiting to fill the position below:

Job Title: Customer Service Admin

Location: Lekki Phase 1, Lagos
Employment Type: Full-time

Job Description

• We are looking for a passionate & experienced customer service personnel to focus on interacting with customers on a day to day, resolving issues, handling complaints, gathering feedback & ensuring customer retention.

About this Role

• You will be working as a member of the customer service team alongside a very creative & diverse team.
• This role involves speaking with customers through different channels (Phone Calls, WhatsApp, Instagram, Facebook, etc.) helping them resolve issues quickly in the most friendly manner possible.

As a Customer Service Admin, you will be involved with:

• Speaking with customers when issues arise
• Predicting issues/ delays & reaching out to customers
• Ensuring all customers are happy with the service
• Ensuring customer feedback is collected on a regular basis
• Training teammates
• Ensure companies voice is friendly, personalised & consistent to all customers who reach out and interact with us.

Preferred Experience & Requirements

• 2-5 years experience in customer service
• Experienced with customer service for online food delivery companies
• Excellent & fluent communication skills (spoken & written)
• Tech-savvy & computer literate (word/ excel, etc)
• Must own a laptop & smart phone
• Good with people management, time management & supervision

Working With Us

• You will be working with a very passionate team that will complement your skills (& yours, ours).
• You will be expected to come up with creative & effective ways to maintain good relationships with customers, reduce negative feedback & increase customer retention/ patronage.
• Opportunity to grow with the company.

Salary
Competitive/ negotiable.

Application Closing Date
Not Specified.