Front Desk Administrator at a 24/7 Online Food Delivery Services Company

We are a 24 / 7 Online Food Delivery Services company delivering delicious & affordable food to customers quickly from our delivery hub in Lekki Phase 1. At this organisation, we pride ourselves on giving customers the best possible service & we are looking to build a team that understands the value of good service.

We are recruiting to fill the position below:

Job Title: Front Desk Admin

Location: Lekki Phase I, Lagos
Employment Type: Full-time

Job Description

• We are looking for a friendly, passionate & experienced front desk admin with a fast-paced customer service background to manage our company reception.
• This job is technical and involves interacting with dispatch riders (mainly) as well as walk-in customers & all other staff.

About this Role

• You will be working as a member of the customer service team alongside a very creative & diverse team.
• This role involves confirming payments & ensuring that orders are dispatched correctly through manual verification.
• Ensuring correct dispatch of 200+ orders daily
• Welcoming and interacting with riders & walk-in customers
• Ensuring the front desk is welcoming & inviting
• Ensuring support is given when needed at the front desk (riders, walk-in customers, other staff, etc.)
• Confirming payments via WhatsApp & SMS
• Documenting feedback & complaints from riders & customers
• Suggesting solutions to complaints & feedback relating to the front desk/ customer service.
• Comforting riders & customers when issues arise
• Ensuring riders & walk-in customers are treated well at company standard.

Preferred Experience & Requirements

• 2+ years experience in customer service/ receptionist roles
• Experienced with high pressure/ fast-paced operations
• Experienced with customer service
• Excellent & fluent communication skills (spoken & written)
• Tech-savvy & computer literate (word/ excel, etc).
• Good with people management, time management & working without supervision.

Working With Us

• You will be working with a very passionate team that will complement your skills (& yours, ours).
• You will be expected to come up with creative & effective ways to maintain good relationships with customers/ riders, reduce negative feedback & increase customer retention/ patronage.
• Opportunity to grow with the company.

Salary
Competitive/ negotiable.

Application Closing Date
Not Specified.