Customer Success Representative (Remote) at T40 Technologies Limited

T40 is an end-to-end digital platform for intercity transportation and logistics services across Africa enabling end users to get the best customer experiences possible while helping Businesses realize more profits from their business operations. We are changing the face of intercity mobility across Africa. We are leading the way in developing world-class digital solutions for stakeholders in the intercity transport segment. Our mission is to provide an open platform that would support easy and cost - efficient digitization of associated ground transportation services in Nigeria and across Africa. Our vision is to become the leading technology partner for Ground transportation stakeholders across Africa supporting operators, travellers, OTAs and other retail partners. We are a fully remote team with colleagues spread across 5 cities in 2 continents and counting. We are looking to grow our team to Support our expanding client base.

We are recruiting to fill the position below:

Job Title: Customer Success Representative

Location: Remote
Employment Type: Full-time
Work Location: This is a remote position

The position

• We are looking for a Customer Success Representative for our growth team that will:
• Respond to Customer enquiries both online and offline.
• Resolve issues with customer account.
• provide first-line support to businesses where you deploy T40 PoS.

Requirements
You are qualified for this role if you meet the following requirements. Ideally, you:

• Candidates should possess relevant qualifications with 0 - 1 year work experience.
• Have good communication skills, empathy and problem-solving skills.
• Are confident, proactive, strategic and a fast learner.
• Have some experience with customer care or success (not mandatory).
• Have access to excellent internet connection and great power supply.
• Have good knowledge of social media.
• Are energetic, optimistic, self-motivated and can work independently.
• Are excited about working in a tech start up making an impact in the African intercity and mobility and logistics space.

Benefits
If you decide to join us, you can expect:

• N30,000 Monthly as salary.
• Working in a super supportive and collaborative team..
• Enjoy flexible working hours.
• Exposure to modern products, tools and exponential career growth.
• Maximum working flexibility (we are a remote-first company).

Application Closing Date
1st March, 2022.