Business Analyst, Mobile Financial Services at Workforce Group

Workforce Group is a Management Consulting and Outsourcing Professional Services Firm. Following its inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria. Drawing from its Deep Domain Expertise, in the area of organizational effectiveness and employee performance, the Company is positioned to assist businesses across diverse sectors of the economy in their quest to create sustainable value for their stakeholders.

We are recruiting to fill the position below:

Job Title: Business Analyst, Mobile Financial Services

Location: Lagos
Employment Type: Full-time

Job Responsibilities

• Work closely with customer to build a solution based on the received demands and requirements documentation
• Organize requirement gathering workshops to ensure all business requirements are captured as input towards Quick study execution by respective R&D organizations.
• Support Account Manager and Deployment manager in communication of quarterly deployment plan
• Builds HLD/LLD and ensures sign off from Opco respective stakeholder as part of Demand Technical Governance.
• Educate OPCOs counterpart on MFS Platform Service catalog and available and planned use cases.
• Regular gap analysis of use cases and capabilities based on Service catalog versus what is being used to identify growth opportunities.
• Regular analysis of use cases and capabilities that are not generating revenue or usage is showing constant decline trend.
• Responsible for value and technical outcome of the demands.
• Ensure proper routing of demand requests through demand management process, enablement request process or Service Request (MS).
• Support with end to end lead for hardware ordering and deployment
• Maintain a healthy demand management lifecycle by properly tracking all milestones with associated dependency and defects properly logged
• Organizes Requirement gathering workshop to ensure all business requirements are captured as input towards Quick study execution by Design Unit, Customer Adaptation Centre and Program stakeholders.
• Support Account Manager and Head of Service Delivery MFS in material preparation around Operator Platform Roadmap with focus on OPCO specific use cases.
• Provide additional support to Operator regarding business development initiatives.

Job Requirements

• University Degree in Technology or Economics, preferably MSC, MBA or equivalent
• Minimum Experience in Fintech / Electronic Wallet or EWP 5+ years
• Experience in Mobile Money Solution Architecture and design of use cases 4+ years
• Previous BSS or adjacent areas experience required
• Strong leadership skills with focus on team performance
• Result oriented with customer first attitude
• Must exhibit excellent analytical, decision making and creative thinking skills
• Strong Knowledge of business principles and practices
• Excellent facilitation and negotiation skills
• Excellent communication skills in written and spoken English and French
• Self-motivated with strong drive and initiative, collaborative, relating and networking
• Track record as a leader and the ability to work independently preferably with a well-established contact network
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment
• Good at handling resource planning and competence development.

Application Closing Date
28th February, 2022.

How to Apply
Interested and qualified candidates should send their CV to: recruitment@mactay.com using the Job Title as the subject of the mail.