Delivery Manager, Mobile Financial Services at a Telecommunication Company - Phillips Outsourcing Services Nigeria Limited

Phillips Outsourcing Services Nigeria Limited - Our client, a well established firm in the telecommunication industry, is recruiting suitable candidates to fill the position below:

Job Title: Delivery Manager, Mobile Financial Services

Location: Lagos
Employment Type: Contract
Reporting To: Head of Mobile Money Operations
Industry: Telecommunications

Job Summary

• The profile is a customer-centric person with a strong background in solution delivery, integration and testing. As a Delivery Manager, you will be responsible to lead and manage team of software developers, integrators and architects.
• He/ She is to deliver demands aligned with major milestones within DevOps cycle such as definition of demand, requirements gathering, design, development, testing and deployment on production.

Job Responsibilities

• Establish and Maintain demand management SLAs.
• Own and manage demand management planning and delivery.
• Continuously manage contractual requirements towards own organization.
• Handover deliverables to operations.
• Keep track of schedule, internal and 3pp dependencies through demand management tool.
• Own and manage escalation.
• Collect requirements, define scope, define plan and sequence of activities.
• Report performance and quality metrics aligned with quality plan.
• Manage demand delivery team: tracking performance, providing feedback, resolving issues and optimize project performance.
• Responsible for establishing WLA with the operations delivery areas and ensuring that all operational interfaces with the customer are established and functional.
• Single point of escalation towards the MA and SA for support post sales.
• Support MSCOO and MSIP organization in contractual renegotiation or pre-sales for the specific customer.
• EWP 3PPs Management if required as part of demand management delivery.
• Accountable Audit Management (External & Internal).
• Secure SLA/KPI fulfillment.
• Demand Management Tools and Process accountability with continuous strive towards automation and efficiency.
• Team management located onsite as well as Global Centers.

Key Qualifications and Requirements

• University Degree in Technology or Economics, preferably M.Sc, MBA or equivalent.
• Experience in Managed Services ADM (Demand Management) delivery. 5+ Years.
• Experience in E-Wallets or payment solutions 3+ years.
• Proven knowledge of PMP, PgMP and ITIL best practices.
• Experience in operating Demand Management and DevOps tolls such Jira/Confluence, IBM/CLM etc.
• Understanding of Ericsson Wallet Platform or adjacent BSS domains products as Charging System.
• BSS Experience 3+ years.
• Strong leadership skills with focus on team performance.
• Result oriented with customer first attitude.
• Can handle stressful and ambiguous situations.
• Excellent communication skills in written and spoken English.
• Excellent communication skills in written and spoken French.
• Self-motivated with strong drive and initiative, collaborative, relating and networking.
• Track record as a leader and the ability to work independently preferably with a well-established contact network within Ericsson.
• Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.
• Good at handling resource planning and competence development.

Salary
N500,000 - N800,000 monthly

Application Closing Date
7th March, 2022.