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Service Reporting Engineer (Rivers) at a Telecommunication Company - Phillips Outsourcing Services Nigeria Limited

Posted on Mon 28th Feb, 2022 - hotnigerianjobs.com --- (0 comments)


Phillips Outsourcing Services Nigeria Limited - Our client, a well established firm in the telecommunication industry, is recruiting suitable candidates to fill the position below:

Job Title: Service Reporting Engineer

Location: Port Harcourt, Rivers
Employment Type: Contract
Reporting To: Head of Mobile Money Operations
Industry: Telecommunications

Job Summary

  • The candidate is expected to be customer-centric with a strong background in solution delivery, support, and operations. Play a key role in managing the delivery of services on the live customer network, broadcast platform and/or IS/IT infrastructure, manage external (Customer) & Internal Stake holders.
  • Responsible for handling customer request for reporting, agree reporting pattern with internal & external stake holders.

Job Responsibilities

  • Understand business requirements and you will define analytics environment.
  • Create documentation for business requirement and analytics implementation
  • Evaluate the effort needed for building specific reports.
  • Maintenance of existing reports and portals.
  • Maintenance of the reporting environment.
  • Get requirement from customer for reports.
  • Generate reports & share with customer.
  • Prepare reports if reports are not available.
  • Explain reports to respective internal external stake holders.
  • Fix issues in reporting as per SLA.
  • Continue to look for report automation.
  • Deliver simple automation scripts
  • Develop full automation scripts

Key Qualifications and Requirements

  • University Degree in Technology.
  • Preferable Experience in e-wallet product 1+ Years.
  • Must have Experience in Managed Services or in Operational assurance or SME areas preferably experience of reports generation & distribution. 2+ Years.
  • Must have 2 - 3 years of experience in IT environment or BSS.
  • Previous experience on a similar Reporting and Analysis job.
  • Strong knowledge of Excel/Access, including VBA programming (to manage / develop custom reports).
  • Strong knowledge of any popular programming languages (e.g. C#, .NET, Java etc.) would be a plus.
  • Strong knowledge of SQL, PL/SQL, SQL Server, SSIS, Tableue, cloudera.
  • Ability to work with strict delivery deadlines and under pressure.
  • Experience in understanding DB schema.
  • Performance management based on reporting.
  • Result oriented with customer first attitude.
  • Can handle stressful and ambiguous situations.
  • Excellent communication skills in written and spoken English and French.
  • Self-motivated with strong drive and initiative, collaborative, relating and networking.
  • Outgoing personality that finds it easy to cooperate and establish relationships across organizational boundaries and in a global environment.

Salary
N400,000 - N600,000 monthly

Application Closing Date
7th March, 2022.

Method of Application
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail.


  

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