Call Centre Representative at Choice Dental

Choice Dental is an organization that prides itself in providing dental services that meet international standards, using state of the art equipment. We are particular about delivering a remarkable customer experience, therefore adopting the best practices and procedures in dental care provided by a team of sufficiently trained professionals. Although preventive dentistry is our core, we offer a full range of services ranging from early tooth decay detection to full mouth reconstruction.

We are recruiting to fill the position below:

Job Title: Call Centre Representative

Location: Victoria Island, Lagos
Employment Type: Full-time

Essential Responsibilities (Others may be Assigned)

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns
• De-escalate situations involving dissatisfied customers, offering patient assistance and support
• Call clients and customers to inform them about the company’s new products, services and policies
• Guide callers through troubleshooting, navigating the company site or using the products or services
• Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items
• Collaborate with other call center professionals to improve customer service
• Help to train new employees and inform them about the company’s customer management policies.

Knowledge and Skill Requirements

• Associate's Degree from ADA accredited dental hygienist school; Current State Licensure; CPR Certification; Preferred one-year dental experience.
• 1 - 2 years work experience.
• Certified in anesthesia and/or Sedation, if appropriate.

Competencies:

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced.
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• Basic familiarity with dental terminology
• The ability to meet and exceed performance goals
• Strong organizational skills to prioritize multiple tasks
• Basic understanding of dental clinic processes and operations is required
• Working knowledge of Electronic Medical Records systems.

Salary
N64,000 - N96,000 monthly.

Application Closing Date
31st March, 2022.