Sub Category

Trainee / Graduate Jobs

Administrative Jobs in Nigeria

Advertising Jobs Nigeria

Accounting Jobs in Nigeria

Auditing Jobs Nigeria

Arts Jobs in Nigeria

Android / IOS Developer Jobs

Agriculture Jobs in Nigeria

Architecture Jobs in Nigeria

Aviation Jobs in Nigeria

Automobile Jobs in Nigeria

Banking Jobs in Nigeria

Computer & InfoTech Jobs

Computer / IT Support Jobs

Customer Service Jobs

Civil Engineering Jobs

Cook / Chef Jobs

Database Jobs in Nigeria

Driving / Dispatch Rider Jobs

Education Jobs for Nigerians

Real Estate Jobs

Electrical/Electronics Jobs

Engineering Jobs in Nigeria

Facility Mgt Jobs in Nigeria

Finance Jobs in Nigeria

Front Desk Jobs in Nigeria

Geology Jobs

Government Jobs in Nigeria-

Graphics Design Jobs

Hospitality Jobs in Nigeria

Hotel Jobs in Nigeria

HR Jobs in Nigeria

Industrial Attachment (Internship)

Insurance Jobs in Nigeria

Journalism / Content Writing Jobs

Law Enforcement / Security Jobs

Lecturing Jobs in Nigeria

Law / Legal Jobs in Nigeria

Linux & Unix Jobs Nigeria

Marketing & Sales Jobs

Maritime & Shipping Jobs

Medical & Healthcare Jobs

Military Jobs in Nigeria

Computer Networking Jobs

NGO Jobs in Nigeria

Oil & Gas Jobs in Nigeria

Oracle Jobs in Nigeria

Personal Assistant Jobs

PHP & MySQL Jobs in Nigeria

Physician / Medical Officer Jobs

Public Relation Jobs

Programming / Software Jobs

Pri/Sec Sch Teaching Jobs

Real Estate Jobs in Nigeria

Remote / Work-at-home Jobs

Research Jobs in Nigeria

Safety & Health Jobs

Secretarial Jobs in Nigeria

Security Jobs in Nigeria

Sales Jobs

Shipping & Maritime Jobs

Student Jobs in Nigeria

Software Developer Jobs

System Admin Jobs in Nigeria

Teaching Jobs in Nigeria

Telecommunication Jobs

Semi-skilled / Factory Work

Volunteer Jobs Nigeria

Web Developer Jobs Nigeria

Web Designer / Frontend / UI Jobs


Job Filter

Get Latest Nigerian Jobs Alert!
Enter your email below.












  
          Popular Jobs
Pruvia Integrated Limited Job Recruitment (4 Positions)

Lily Hospitals Limited Job Recruitment (9 Positions)

PricewaterhouseCooper (PwC) Nigeria Job Recruitment (3 Positions)

Satelite Group Job Recruitment (3 Positions)

Venmac Resources Limited Job Recruitment (5 Positions)

Sales Force Consulting Job Recruitment (8 Positions)

Multi-Net Group Nigeria Job Recruitment (5 Positions)

Kiyix Recruitment Hub Job Recruitment (3 Positions)

SPIE Oil & Gas Services Job Recruitment (8 Positions)

Nigerian Defence Academy (NDA) Admissions into 76th Regular Course 2024

Dmot Enterprises Job Recruitment (3 Positions)

Phillips Outsourcing Services Nigeria Limited Job Recruitment (8 Positions)

Agurate Online Limited Job Recruitment (3 Positions)

African Development Bank Group (AfDB) Job Recruitment (15 Positions)

HDPro International Limited Job Recruitment (4 Positions)

Whip Smart Service Providers Limited Job Recruitment (8 Positions)

Food Concepts Plc Job Recruitment (4 Positions)

Development Alternatives Incorporated (DAI) Job Recruitment (4 Positions)

Coca-Cola Company Job Recruitment (4 Positions)

Polaris Bank Limited Job Recruitment

Bookworkshop Schools Job Recruitment (3 Positions)

Eden Solutions and Resources Limited Job Recruitment (19 Positions)

NoemDek Limited Job Recruitment (3 Positions)

So Fresh Job Recruitment (5 Positions)

Ecobank Nigeria Entry Level Development Programme (ELDP) 2023

TECO Group Limited Job Recruitment (8 Positions)

Compovine Technologies Limited Job Recruitment (5 Positions)

JMG Limited Job Recruitment (8 Positions)

Raedial Holdings Limited Job Recruitment (3 Positions)

Dayntee Farms Limited Job Recruitment (3 Positions)

Hilton Worldwide Job Recruitment (5 Positions)

Kyosk Digital Services Limited Job Recruitment (4 Positions)

Oaklands & Johnson Limited Graduate & Exp. Job Recruitment (3 Positions)

Moniepoint Incorporated Job Recruitment (24 Positions)

Ascentech Services Limited Graduate & Exp. Job Recruitment (35 Positions)

Nestle Nigeria Plc Job Recruitment (3 Positions)

Estrada International Staffing Solutions Job Recruitment (5 Positions)

British American Tobacco Nigeria (BATN) Graduate & Exp. Job Recruitment (4 Positions)

Homeland Foodie & More Limited Job Recruitment (7 Positions)

British American Tobacco Nigeria (BATN) Global Graduate Program - Operations 2023

West Africa Vocational Education (WAVE) Job Recruitment (7 Positions)

Tek Experts Job Recruitment (3 Positions)

SNV Nigeria Job Recruitment (3 Positions)

FSDH Merchant Bank Limited Graduate Analyst Programme 2024

Reputable Microfinance Bank Job Recruitment (6 Positions)

Mitiget Assurance and Technology Services Limited Graduate & Exp. Job Recruitment (3 Positions)

Personal Assistant at Criterion Nigeria Limited

ExxonMobil Corporation Graduate Internship Programme (Geoscience) 2023 / 2024

Amaiden Energy Nigeria Limited Job Recruitment (9 Positions)

Rainoil Limited Job Recruitment (5 Positions)


Customer Experience Agent - Single Carrier at Maersk Line

Posted on Mon 07th Mar, 2022 - hotnigerianjobs.com --- (0 comments)


Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We are recruiting to fill the position below:

Job Title: Customer Experience Agent - Single Carrier

Ref.: MA-319748
Location: Lagos, Nigeria
Category: Customer Service

Opportunity
Maersk Nigeria is currently looking to hire a Customer experience Agent to join our team in Lagos. He/she will be responsible to:

  • Ensures that all import/export requirements are maintained to ensure the timely departure of import/export cargo as per service delivery requirements.
  • Reports daily movements, service failure issues and other challenges to Team Lead.
  • Provide proactive support to own customers across all the service channels.
  • Coordinate inland delivery processes.
  • Ensure that as a company Maersk always abides by the statutory requirements.
  • Maintains data integrity through accurate inputs/updates to all related systems.
  • Demonstrate continuous improvement in reducing customer efforts through collaboration and data-driven approach.
  • Identify and provide advocacy for methods and measures to drive inland, positioning and storage costs down.
  • Actively own the follow up on ocean booking and L&S files to ensure we deliver as promised and proactively update customers on deviations.

Key Responsibilities
Daily Operations:

  • The main responsibility of the position is to ensure a smooth operation / service delivery of all shipments.
  • Ensure that customers are daily updated on the status of their cargo.
  • Follow local Customer Experience procedures which are in line with global SOP.
  • Daily TrakIT Updates to ensure we have a record of the shipment status Use designated systems as the daily tools.
  • Keep close track of client shipments and ensure you perform in accordance with the signed contracts and SOPs.
  • Communicate nonconformance of service and data quality.
  • Regular receipt of manifests and ensure that documentation and railing / trucking of containers is done in time.
  • Receipt of Shipping instructions coordinate booking with documentation.
  • Coordinate the positioning of trucks for loading and dispatch of loaded and wellsealed trucks to Lagos with full documentation.
  • Coordinate processing of CHB for both Exports and Imports either with Vendor or Internally.
  • Ensure operational efficiencies are brought to the attention of the delivery Manager and incorporated.
  • Ensure that customer service is of the highest standard

Cost Leadership and Transparency:

  • Reach the best optimized operation for maximum cost saving.
  • Liaise with Sales and CX to ensure all costs are correctly captured and recovered from Customer

Process Optimization:

  • Identify and report potential risks and issues while implementing global delivery SOP

Customer Satisfaction:

  • Maintain daily operation & communication with internal and external customers, including order validation and acceptance.
  • Meet customer’s satisfaction per customer service’s instruction

Problem Solving;

  • Ensure all queries related to delivery from internal and external parties are attended quickly and properly.
  • Respond to all enquiries via email, letter or telephone in a timely manner no later than 24 hours after receipt.
  • Be punctual to work and all business appointments.
  • Ensure that the Maersk Line vision and core values guide you.
  • Make suggestions for improvements in all matters within your area of responsibility

Teamwork:

  • Actively take part in the process of understanding the interaction and cooperation between all sections and departments, and personally use this knowledge to contribute to smooth daily tasks

Additional Duties:

  • Daily work order dispatch statistics.
  • Timely report system error or other problems and take record.

We Are Looking For

  • International Shipping, transportation Planning, Logistics management, Customer Service, Communication, Sales and Leadership skills.
  • Should have a minimum of 3 years working experience.
  • Microsoft Package (Word, Excel, Power Point, Access).
  • Fluent English.(Writing/Speaking).

We Offer

  • At Maersk, you’ll be part of a global team motivated by bringing food and commodities to people in every corner of the world. We do this through close partnerships with our valued customers, who trade everything from seafood and fruits, to clothes, electronics and cars!
  • No matter our role in the Region our end goal is to simplify the lives of our customers. This is done through seamless processes, best in class digital solutions, and great customer service!

So, We Offer:

  • Results orientation.
  • Improved commercial and leadership capabilities.
  • Interaction within broader
  • Area for best practice sharing.
  • Creating network within the global organization
  • Understand market and customer drivers
  • Improve understanding of how best to generate profit for Maersk.
  • Moreover, you will expand your customer network and enrich your market and product knowledge while enhancing the Maersk's leadership position and contributing to the continuous success of the Maersk Nigeria organization.

Application Closing Date
20th March, 2022.

How to Apply
Interested and qualified candidates should:
Click here to apply online


  

Comments (0)


Post a Comment
Name: *
Email: *
Comment: *