Front Desk Officer at Mapia Tea (Abuja and Lagos)

Mapia Tea - We are blenders at heart, meaning we love mixing teas, herbs and natural ingredients in order to make truly effective, plant-based solutions, keeping you snatched and fit with our waist trainers/Body Shappers to giving you the tiny waist line you desire.

We are recruiting to fill the position below:

Job Title: Front Desk Officer

Locations: Abuja (FCT) and Lagos
Employment Type: Full-time

Overview

• The Front Desk Officer at Mapia Tea will be the physical face of the company at our stores.
• She will warmly welcome customers to the store, provide guidance to customers’ requests, educate customers on a new and existing product, and give the customers a great experience during their visits to our stores.
• While bearing in mind that “first impression lasts long”.

Responsibilities

• The front desk officer must always be available at the reception to attend to every customer.
• She will take customers’ orders and provide the appropriate support.
• She must be able to educate and convince customers about new and existing products.
• She must always provide a welcoming environment for every customer.
• She must be able to facilitate error-free payment transactions for customers without oversight.
• She must ensure that all products handed to customers are well packed and paid for.
• She must collaborate with the office assistants to ensure a conducive vicinity for customers always, which must always be neat and presentable.
• She will accept letters, packages, and new orders brought to the store, and redirect them to the appropriate departments.
• She will request, order and track office supplies and equipment.
• She will report office repairs, services and needs for procurement to the concerned department in a timely manner.
• She must maintain a good record of products received and sold to avoid running out of stock or restocking a wrong product.
• She must always report every product related complaint and drop in sales of any product to management in real-time.
• The candidate must be able to attend to every customer without getting agitated, violent, rude, or defensive.
• And any other duties assigned.

Qualifications / Requirements

• OND, HND, or BSc in Sales, Marketing or any related field.
• Minimum of 1 year experience in this role or related roles.
• Excellent communication skills, both in writing and orally.
• Excellent organizational and multi-tasking abilities.
• The candidate must be a friendly face and a breath of fresh air.
• Good Interpersonal skills and Customer Service Orientation.
• The candidate must be able to dress appropriately.
• The candidate must always be punctual.
• Good Knowledge of Ms word and Excel will be an added advantage.

Application Closing Date
15th March, 2022.