Recovery and Control Executive at Concept Nova

Concept Nova is a subsidiary of the Concept Group and is Africa’s fastest growing technology solutions company, specialising in Business Intelligence, Asset Management and Remote Monitoring solutions.

Concept Nova delivers technology-driven solutions that increase transparency, efficiency, cost savings and revenue generation. Serving over 200 clients across diverse industries, we are changing the face of technology development by delivering premium services at competitive prices.

We are recruiting to fill the position below:

Job Title: Recovery and Control Executive

Location: Lagos, Nigeria

Job Summary

• The Recovery and Control Officer configure tracking devices.
• He/she will track, monitor, demobilize and recover all stolen vehicles under Concept Nova’s jurisdiction.
• He/she will provide administrative support for the Vehicle Recovery Officers on the field during recovery operations and emergency situations.

Duties and Responsibilities

• Providing information, advice and assistance during vehicle recovery procedures for individual/ organizational vehicle repossession.
• Making decisions on charges to vehicle owners for individual vehicle recoveries.
• Ensuring records are updated daily with regards to vehicle reporting status, subscription details, those terminated on the grid and other relevant information, via the official software provided.
• Stopping all unauthorized movement of vehicles under the jurisdiction of Concept Nova as instructed by our clients.
• Liaising with law enforcement agencies in emergency or distress situations
• Scheduling health checks when vehicles on the grid are offline
• Serving as Concept Nova’s focal point for security incidence response, planning and execution.
• Safekeeping all departmental devices and ensuring they are given to the installers dully signed.
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships of trust with customers through open and interactive communication
• Providing accurate, valid and complete information from customers by using the right methods/tools
• Handling complaints, providing appropriate solutions and alternatives within the time limit and following up to ensure resolution
• Following communication procedures, guidelines and policies
• Taking the extra mile to engage customers by responding promptly to their inquiries
• Obtaining and evaluating all relevant information to handle product and service inquiries

Requirements

• Minimum of an HND / B.Sc in Geography or any relevant field
• Apt attention to details
• Good understanding of Lagos metropolis, routes, its various exits, and border areas.
• Sound knowledge of Security and Police network of operation
• Must have worked in a tracking, security, leasing, logistics or recovery company, especially in recovery, control or escort department.
• Must be able to drive
• Always willing and ready to attend to emergency/distress calls at any time.

Application Closing Date
Not Specified.