Graduate Customer Support Internship Programme at Whogohost Limited

WhoGoHost is currently the largest web hosting company in Nigeria and the West African region. The company started as a web hosting firm but has grown to offer a lot of other products and services to help her customers grow and succeed online. Focused on delivering top-notch support and the best offerings, we continue to evolve and introduce new ways to engage her customers and support their businesses. WhoGoHost has received several awards over the years and is recognised as the top choice for businesses that need to get online. WhoGoHost is an accredited NiRA (dotNG) registrar and also a Google G Suite accredited resellers.

Applications are invited for:

Title: Graduate Customer Support Internship

Location: Nigeria
Employment Type: Internship

Job Description

• Are you a smart, self-driven, fresh graduate with panache for learning opportunities on subject matters such as Domain Name System (DNS), Web Hosting, Information Technology, Coding, WordPress and lots more in the Tech Industry? If yes, here is an opportunity for you to join our team of experts!
• We are offering an opportunity to intern with Whogohost, where you get training opportunities and you join our Customer Support team to learn as you solve other people’s problems. If you choose to intern with us, we will take you on the journey to develop your technical and professional skills with intense training.

Responsibilities

• Connect with customers via phone, email, and chat to provide a personalized help desk experience without scripts
• Troubleshoot a variety of basic technical and non-technical issues customers havewith their web hosting plans and services
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Meet performance standards set by the department
• Work with customers to describe products and/or services, in order to persuade potential and current customers to renew or purchase products and/or services
• Provide front-line support for level one escalation via telephone/email support to customers for their queries
• Send reminders to customers through call/email for renewal.
• Recommendpotential products or services to management by collecting customer information and analyzing customer needs.

Requirements

• Interested candidates should possess an OND / HND / Bachelor's Degree.

Why Join the Graduate Internship Program?
If you are wondering, the below are reasons why you should join our team:

• Salary: N50,000 Monthly.
• We operate a family work culture where you will be loved
• There is an opportunity for career advancement - if your performance meets and exceeds required standard
• We have a flexible and fun work environment
• Training and personal development opportunities
• Medical care with a leading provider
• You will meet and work with professionals in diverse fields
• A monthly allowance will be provided periodically for you to work remotely
• And lots more!

Application Closing Date
13th April, 2022.