Microsoft Dynamics Technical Engineer at Tek Experts

Tek Experts provides the services of a uniquely passionate and expert workforce that takes intense pride in helping companies manage their business operations. We care about the work we do, the companies we partner with and the customers they serve.

We are recruiting to fill the position below:

Job Title: Microsoft Dynamics Technical Engineer

Requisition ID: 6071
Location: Victoria Island, Lagos (Fully Onsite)
Department: Technical Support

Job Description

• We’re seeking a First-Level Technical Support Engineer to work directly with customers, maintaining communication via phone, email, and remote support screen sharing.
• To resolve issues quickly, you will collaborate with peers, technical leads, high-level Microsoft engineering teams, and other product teams.
• This role is part of the Microsoft Dynamics team that provides support for top-of-the-line business applications from Microsoft, their partners, and customers around the globe.

Responsibilities
This role will:

• Communicate with end users/system administrators/solution integrators via phone, email, and/or chat to identify, diagnose, and troubleshoot their needs, as well as set expectations and deliver guidance on resolving the issue.
• Apply technical knowledge relevant to the solution using technical documentation to identify appropriate remediation steps, identify escalated urgent situations impacting business priorities, troubleshoot, reproduce customer issues in lab environments, and seek guidance from technical leads and subject matter experts as needed.
• Provide technical guidance across teams by identifying areas requiring expertise on different modules of a solution to resolve cases.
• Maintain documentation for all cases including queries, process steps, and resolutions consistent with customer commitments, prescribed protocols, and processes.
• Mentor junior support engineers as needed or requested by management

Qualifications
In this role:

• Understanding of any two or three of Active Directory (AD), Windows Server, Internet Information Services (IIS), software development, Azure, Networking concepts and database (SQL) is required
• Familiarity with Dynamics 365 Operations, Dynamics 365 Business Central, Dynamics 365 Customer Engagement, Microsoft Power Apps and Flow or any ERP/CRM tools will be considered an advantage
• Passion for solving complex technical issues
• Customer-centered individual who takes initiative and exceeds expectations
• Professional fluency in English is essential, both written and spoken

What we offer you

• Personal and professional growth in a global company
• Diverse global team of supportive and passionate colleagues
• Globally competitive Health Maintenance Organization (HMO) package
• Subsidized transportation package (bus service)
• 13th month pay

Application Closing Date
Not Specified.