Head, Business Application & User Experience at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

We are recruiting to fill the position below:

Job Title: Head, Business Application & User Experience

Location: Lagos

Job Objective(s)

• To create the detailed IT solution/ service design, based on the functional specifications, to meet quality & performance requirements & technical constraints
• To define what is the service effect , how will it be delivered and how will it be consumed by users
• To build, configure and/or customise technical solution, based on the functional and technical specifications, to meet quality & performance requirements.

Duties & Responsibilities

• Assist in planning, coordinating and supervising all activities related to the design, development and implementation of the systems and software applications
• Assist development lead in all activities with respect to application development & management operations and support
• Contribute to planning the introduction of new application systems
• Develop prototypes (to improve envisioning and communication) and proof-of-concept systems (to test technology) to validate potential solutions
• Ensure that developed solutions are peer reviewed and formally documented
• Assist in maintaining, supporting and upgrading existing IT systems and applications
• Participate in the customisation of application packages
• Design technical solution including high level (entity – relationship, data flow) to low level (field structures, database schemas) design
• Develop technical design that will support the development, execution and operations of the service.
• Assist in developing service acceptance criteria. Propose performance levels for new service. Review and verify service requirements with users. Agree and document service acceptance criteria
• Create the service development plan. Review and agree with users
• Build, configure or customize the technical solution (technical code components and services)
• Ensure compilation of code and components into application.
• Manage automation and monitor application integration as code iteratively goes through assembly and product test
• Implement a controlled process that extracts software artifacts from the code repository, transforms it to an integrated product, and returns the result to the code repository
• Actively participate in unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
• Develop technical design that will support the development, execution and operations of the service.
• Ensure that solutions meet requirements outlined in the design documentation
• Review technical constraints and performance issues of business intelligence and integration solutions
• Provide leadership and technical guidance to reports.

Key Performance Indicators

• Percentage of user requirements met by systems
• Number of systems-related customer complaints
• Frequency of repeated quality audit exceptions
• Percentage of overdue incidents and problems
• Number of failed/delayed application releases
• Timeliness of Subordinate reviews and mentoring
• Effectiveness of Subordinate reviews and mentoring
• Number of designs submitted without rejections
• Number of unfixed bugs
• Applications delivery budget versus actual budget

Job Requirements
Education:

• Minimum of First Degree or its equivalent in a Business / IT related discipline
• Master's, MBA or a recognized professional certification will be an added advantage

Experience:

• 10+ years of experience in designing, developing and delivering solutions
• 5+ years in managerial position.

Key Competency Requirements:
Knowledge:

• Proficient knowledge of .NET Core, ASP.NET software development frameworks, concepts and best practices
• Working knowledge of system implementation
• Proficient knowledge of structured systems analysis and design, and software development life cycle
• Proficient knowledge of relational database management system and tools
• Good knowledge of enterprise applications systems such as Finacle 10, Oracle ERP, etc.
• Proven technical aptitude in several relevant application programming domains
• Working knowledge quality control/assurance
• Sound conflict management skills
• Customer-centricity
• Creative, results-oriented and analytical with strong problem-solving capability
• Good leadership and influencing ability
• Coaching.

Skills / Competencies:

• Data Analysis (DTAN 3)
• Systems Design (DESN 2)
• Programming/ Software Development (PROG 3)
• Systems Integration (SINT 4)
• Porting/ Software Integration (PORT 3)
• Applications Support (ASUP 3)
• Problem Management (PBMG 3)
• Requirements Definition and Management (REQM 2)
• Information Content Authoring (INCA 4)
• Learning Delivery (ETDL 3).

Reporting Relationships:

• Functionally reports to the Development Chapter Lead
• Administratively reports to the Development Chapter Lead
• Supervises: Analyst and Senior Analyst, Developers (.NET Development).

Application Closing Date
Not Specified.