Manager, Channel Management (Merchants) - Commercial at MTN Nigeria

MTN Nigeria - The leader in telecommunications in Nigeria, and a part of a diverse community in Africa and the Middle East, our brand is instantly recognisable. It is through our compelling brand that we are able to attract the right talents who we carefully nurture by continuously improving our employment offerings even beyond reward and recognition.

We are recruiting to fill the position below:

Job Title: Manager, Channel Management (Merchants) - Commercial  

Job Identification: 1235
Location: Victoria Island, Lagos
Job Schedule: Full time
Job Category: MTN Level 3
Division: MoMo Payment Service Bank
Reports To: Senior Manager Head Distribution

Description

• Develop specific go-to-market strategies for assigned channels
• Lead channel transformation, when required, to drive new routes to market and improve efficiency to drive cost savings
• Develop and execute channel strategy to accelerate targeted revenue growth
• Own roadmap for delivery of channel changes based on consumer insights and business requirements
• Manage channel lifecycle with specific focus on rationalization and elimination of duplicative channels, introduction of enhanced service offering, re-design of existing channel capabilities
• Perform data analytics across each of the assigned channels to identify business trends and opportunities for growth
• Lead all joint business planning activities with channel partners
• Monitor and prepare periodic report on channel profitability, operator performance and sales performance trend and generate periodic channel assessment reports for channel performance review
• Research and provide feedback reports on competitor activity, network quality, peculiar market situations and any issues affecting the marketing of Fintech products and services in the region
• Develop and execute territory specific initiatives and manage profitable and sustainable partnerships to ensure achievement of the Fintech business objectives in the region
• Drive the integration of channel strategy by developing action plans for achieving targets and ensure effective execution
• Evaluate the efficiency and effectiveness of Channels strategies and offer suggestions for improvements
• Liaise with management to identify and attend to specific distributor / channel needs, and resolve problems
• Demonstrate a clear understanding of statutes and regulations related to business operations and channel management in the OpCo, financial institutions and the telecommunications sector
• Act as first point of contact for partners and gather insights on product uses and needs
• Identify and share opportunities for operational improvements
• Manage affiliate partner relationships and process applications
• Manage and provide solutions to escalations that have multiple processes / functions impact on critical path of service delivery, keeping SM Distribution apprised of the same
• Provide career development for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with HR

Education

• First Degree in any Commercial discipline
• Possession of post graduate degree (MBA/ Masters in relevant fields) will be advantageous
• Fluent in English

Experience:

• 6 - 13 years’ experience which includes:
• Experience in Fintech, banking or Mobile Money
• Experience in Digital Channel development and management
• Experience working in a global/multinational enterprise with a good understanding of emerging markets

Application Closing Date
24th March, 2022.