Posted on Fri 18th Mar, 2022 - hotnigerianjobs.com --- (0 comments)
Prudent Energy and Services Limited (PESL) - We are a wholly-owned Nigerian company with its core area of specialization in the downstream sector of the Nigerian oil industry. At Prudent Energy and Services Limited (PESL), you will be exposed to business operations and support in downstream Oil & Gas. With numerous employees spread across various business locations, including the heart of Lagos. You will learn from our Human Capital, who are accomplished professionals in their chosen fields.
We are an environmentally conscious entity, which reflects in our health and safety policy. We operate in compliance with all relevant and applicable environmental legislation, standards, and requirements that promote the environment's integrity.
We are recruiting to fill the position below:
Job Title: Information Technology Officer
Location: Lagos
Employment Type: Full-time
Your Role
As an IT Officer, you are responsible for providing first line helpdesk support to staff, assisting with resolution to hardware and software problems and enquiries, as well as directing issues to the relevant stakeholders.
Your Key Responsibilities
Provide first line technical support; answering support queries via phone and email
Manage the Information Technology helpdesk, responds promptly to staff complaints/requests and maintains good technical documentation of all issues
Provide remote support to all end users in the business by attending to issues and escalating them appropriately
Maintain a high degree of customer service for all support queries and adheres to all service management principles.
Sort requests according to order of importance and forward to the appropriate business decision officer
Support users in the use of computer equipment and software by providing necessary training and advice.
Escalate issues to the relevant IT Technical team members and Business Decision support officers who have the jurisdiction over the division
Troubleshoot and resolve end-user hardware, operating system, and software-related problems where possible from the helpdesk
Prepare reports, distribute departmental correspondence, file and provide general support/assistance as directed by the unit head
Provide general information on IT services and policies as required by end users
Maintain a log of various requests and issues
Perform any other tasks as assigned by the IT Lead.
Experiences & Requirements
Minimum of Bachelor’s / HND in Computer / System / Electrical / Electronic Engineering / Applied Physics / Computer Science or a related discipline
Minimum of one (1) year experience in the Information Technology Department in a similar role
Relevant certification such as ITIL (Information Technology Infrastructure Library), CCNP (Cisco Certified Network Professional), MCP (Microsoft Certified Professional) or CCNA (Cisco Certified Network Administrator) is an added advantage.
Skills & Competencies:
Customer Service
System and operations analysis
IT Service management
IT Security
IT Infrastructure and applications
System design and integration
Database / Data centre management
Analytical and problem solving skills
Interpersonal skills
Communication (written & verbal)
Customer service focus.
Who we are looking for?
Meticulous, attention to detail
Collaborative team player
Strong communication skills.
Why work with us?
You become a part of our extensive network of talents
Employer paid benefits: health, dental and vision
Career progression/ Internal mobility opportunities
Professional development plans
Be a part of an organization with high employee retention and competitive workforce.
Note: Your application will be reviewed against our requirements and we will be in touch to provide you with an update on the status of your application.