Retail Tac Engineer at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Retail Tac Engineer

Location: Lagos
Category: Outsourced

Purpose of the Job

• The Retail Tac Engineer is responsible for ensuring efficient service delivery to the customers and ensure customer satisfaction for all new services and support related service.
• He will have the responsibility of contributing towards the research, design and implementation of functionality that will propel ipNX products and market-leading solution to the next level.
• Also, he is to Provide technical support through collaborative partnership to deliver high quality and reliable network performance. 

Responsibilities

• Restore service failures for Corporate Customers within 4 hours of its occurrence.
• Provide high level system design and the development of proofs of solution and value.
• Ensure consistent Preventive Maintenance.
• Implement an FTTH Monitoring Application to Improve MTTR for Faults.
• Investigate, design, plan, and coordinate implementing infrastructure technology for IT networks.
• Document and communicate / escalate critical issues and recommending quick solutions to minimize business disruption due to infrastructure support issues.
• Drafting of progress reports which must be clear, concise, comprehensive, and easy-to-understand by stakeholders and key decision makers.
• Contribute towards prospect specific inquiries/scoping projects around implementation, Support models, technical configuration, security and/or data integration.
• Adhere to controls to provide security for operating systems, software, and data.
• Maintain technical documentation and database information for the all networks and circuits.
• Manage maintenance and repair programs, making sure systems don't break down.
• Ensure new equipment meets regulatory and client’s requirements.

Educational Qualifications & Functional Skills

• B.Eng Computer Engineering, B.Eng Electrical Electronics or any IT related Degree. (2.2 / Upper credit).
• CCNA (Cisco Certified Network Associate); CCNP (Cisco Certified Network Professional)
• Customer centric and stakeholders management.
• Good LAN/WAN network design and implementation skills.
• Ability to solve complex problems in the shortest available time using honed analytical skills.
• Good interpersonal skills with customers, vendors and members of team.
• Design and analytical troubleshooting of LAN, WAN network and Internet-data architecture with good knowledge of routing protocols (EIGRP, OSPF, RIP etc).
• Good knowledge of installation and configuration of core network devices and its relevant integration to the network (LAN, MAN & WAN).

Application Closing Date
30th March, 2022.