Hotel Manager at Greengates Group Limited

Greengates Group Limited is a multinational and majorly family held equity company established over 22 years ago to provide world class products and services in all the countries it operates.

From a vantage position, presence and partnerships with time tested and successful institutions in major industrialized and commercial capital in Europe, North America and Asia, we have acquired a world class solution to meeting our customers.

We are recruiting to fill the position below:

Job Title: Hotel Manager

Location: Lagos

Job Description
Work Activities:

• Manages the hotel to ensure efficient and profitable operation.
• Establishes standards for personnel administration and performance, service to patrons, room rates, advertising, publicity, credit, food selection and service, and type of patronage to be solicited.
• Plans dining room, bar, and banquet operations.
• Allocates funds, authorizes expenditures, and assists in planning budgets for departments under his coverage.
• Observe and monitor workers' performance to make sure that company rules and procedures are being followed.
• Confer and cooperate with other department managers to coordinate hotel activities.
• Answer questions about hotel policies and services. He will also address customers’ complaints and resolves problems.
• Inspect hotel for cleanliness and appearance. This involves inspecting guests' rooms, public access areas, and outside grounds for cleanliness and appearance
• Coordinate front-office duties and resolve problems on the job as they arise.
• He is to act as a liaison between the hotel guests and the hotel staff. The manager may be called to resolve disputes and ensures that hotel and guest financial obligations are met.
• Assign duties to workers and schedule work activities and communicate duties and hours to staff. Coach staff on how to do the job and motivate them to finish projects.
• Conduct Periodic Inspections of the   hotel premises to assess and monitor surroundings and decide what needs to be done.
• Communicate with other managers to plan large events. May negotiate with managers about whose staff will help with projects.
• Identify staffs' actions and evaluate whether it meets hotels' standards.
• Estimate the number of rooms needed for special events. Managers may monitor the number of open rooms when renting to non-event customers.
• Answer customers' questions, make them feel at home, and build on-going relationships.
• Update what they know about community and help customers understand what they can do in the area.
• Coordinate front desk staffs' work, and build a team environment.
• Interview applicants and judge the quality of their skills to staff various positions in hotels.
• Perform general physical activities and administrative tasks when delivering mail or answering phones.

Application Closing Date
29th March, 2022.