Internet Service Provider Customer Engagement Officer at VTP Associates & Universal Concept Limited - 7 Openings

VTP Associates and Universal Concept Limited is a consulting firm borne from synergy of diverse professional partners with various business perspectives. We proffer holistic, efficient, and effective solutions to our clients. The qualitative solutions we provide are clear results of our thorough and standard operational procedures which are practical. Our value proposition without doubt would draw strengths from our past accomplishments which includes accomplished and ongoing projects for private Organizations to mention very few.

We are recruiting to fill the position below:

Job Title: Internet Service Provider Customer Engagement Officer

Locations: Osogbo - Osun, (Abeokuta, Agbara, Ota, Isheri) Ogun, Ibadan - Oyo and Lagos
Employment Type: Full-time

Job Scope

• Primary purpose of the role The Customer Engagement Officer is responsible for coordinating a range of customer engagement and learning consumer needs, trends and ensuring these concerns are proactively taken care of by IWN in the way of products & services to guarantee customer-centric experience.

Responsibilities

• Customer engagement Officers encourage customers to use their IWN products & service Seek for feedbacks for continuous improvement or launch of completely novel or modified products & Services
• They engage with customers in person, over the phone, or online to build professional relationships by investigating their issues and developing appropriate solutions
• Schedule customer engagement programs based on business, customer, or consumer needs
• Contribute to continuous improvement initiatives support the efficiency of work processes and the implementation of changes in the workplace.
• Provide assistance and support customers and collaborate with Technical teams to support the delivery of a high quality customer experience.
• Promote digital adoption and learning initiatives to support customer.

Requirements

• Candidates should possess a Bachelor's Degree / HND qualification.

Required Competencies:

• Superb written and oral communication skills and be able communicate with people at all levels.
• Experience in a telecoms or technology background would be advantageous.
• 2 years previous B2B and B2C experience would be an advantage.
• Proven working experience as a field customer service officer as this job will be predominantly out of the office
• Experience in proving Customer Service support.
• Working knowledge of customer service software HubSpot, database and tools .
• Awareness of industry’s latest technology trends and applications.
• Ability to think strategically and to lead.

Salary
N60,000 - N90,000 monthly.

Application Closing Date
31st March, 2022.