Team Lead, Application Support at the Nigerian Exchange Group (NGX Group)

Nigerian Exchange Group (NGX Group) is a leading financial market infrastructure provider in Africa, connecting Nigeria, Africa and the world.

We are recruiting to fill the position below:

Job Title: Team Lead, Application Support

Location: Lagos, Nigeria (Hybrid)
Job type: Full-time

About the Job

• The Team Lead, Application Support is responsible for managing and overseeing the Application Support team.
• The individual will work to ensure that the company’s business application systems, are developed, maintained, and supported in order to achieve the efficient and effective delivery of services and information.
• The Team Lead, Application Support will be responsible for recommending and creating high-impact systems and processes that help the organisation fulfil its strategy.
• Responsibilities will also include input to project planning and administration, requirements, creating functional specifications, developing and executing test plans and scripts, and streamlining and improving current processes.
• The individual will develop, implement, and modify software and hardware requirements based on changing business requirements.

Responsibilities

• Ensure that the Application Support team is trained and is provided with the correct documentation to support the applications in use in the organisation.
• As needed, act as an escalation point for any complex issues or where the ERP Support Officer is unavailable.
• Monitor appropriate dashboards to ensure tickets are being addressed in a timely manner to ensure SLA compliance.
• Represent application support in various ways to IT and Business Leaders.
• Provide status updates to management and team members on their respective projects
• Help determine priority and help resolve Major Incidents.
• Partner with functional and business stakeholders to understand, evaluate, and improve/streamline system processes and services to employees.
• Make recommendations and develop requirements based on system and functional knowledge.
• Ensure that the business application systems supported by the team are maintained to the highest possible standard with maximum levels of attainable productivity and efficiency.
• Manage application configuration and upgrades, and problem analysis and resolution for complex application problems, in conjunction with the users and external application or service suppliers where necessary.
• Define, develop and provide an application problem analysis and resolution service for application problems in conjunction with the users and application suppliers.
• Manage application projects and assist users to run their application projects, providing technical and project management input where required.
• Improve application functionality and performance and provide suggestions for system and business improvements.
• Analyse user processes and produce data and process flow diagrams as well as reports and recommendations for improvements.
• Manage application suppliers.
• Develop procedures and documentation for application support.
• Develop and maintain interfaces, exports and imports, and ensure their smooth running where required.
• System configuration, scripting, and new user administration as required.
• Undertake any other duties of a similar level and responsibility as may be required from time to time.

Job Specification
To successfully deliver the above goals, the right candidate must have:

• HND / Bachelor's Degree in any discipline.
• Minimum of 5 years post NYSC experience within a professional ICT environment planning, installing, maintaining, and supporting business applications.
• Good general technical knowledge of a variety of applications and how they flow together (Oracle EBS, Sonobis, MySF, Optivision, Radius, Agile, etc.).
• Demonstrate project management skills, ability to develop and maintain detailed project plans, identify dependencies and critical path items and work within the budget.
• Significant knowledge of ERP applications (such as Microsoft Dynamics, Oracle, SAP, etc.).
• HR/Payroll and or Finance related experience will be an added advantage.
• Demonstrated knowledge of systems analysis and information technology principles and experience with reporting and analytic applications from the Technical support perspective (application support, object definitions, end-user support, etc.).

Desired Competencies and Skill Requirements:

• Basic appreciation of general database design, structure, functions and processes, and experience with databases tools.
• A commitment to collaboration and a joint-accountability approach.
• Strong working knowledge of HR systems in addition to MS-Word, Excel, PowerPoint, Visio and Project.
• Effective organisational and interpersonal skills including written and verbal communication skills.
• Basic project management skills.
• Ability to work independently on multiple assignments and projects concurrently.
• Ability to maintain a high level of confidentiality in handling sensitive information.
• Open-minded with the ability to follow instructions and deliver quality results.
• Ability to deal with ambiguity with strong judgment and problem-solving skills.
• Highly organised with strong attention to detail and accuracy.
• Must have the ability to listen and understand employee concerns and formulate a decision to resolve the issues.
• Knowledge of Nigerian Labour Laws and other statutory laws.

Candidate's Technical Knowledge and Experience:

• Experience in managing or supporting software/systems.
• Experience with cloud computing and architecting solutions e.g. Azure.
• Experience working with databases e.g. MS SQL.
• Experience working with programming languages e.g. C#, PHP, Python, etc.
• Basic knowledge of organisation development particularly around Change Management.
• Basic experience of, and commitment to, continuous organisational improvement and the ability to act as a change agent.
• Experience working with Microsoft SharePoint.
• Operational Experience: data analytics, Recruitment, Training, Performance management systems, Employee relations, internal consulting, etc.; reporting dashboard - graphic representation and interpretation of information.
• Experience in research, analysis, collection/collation, interpretation and presentation of data; developing standard and ad hoc reports, templates, dashboards, scorecards, and metrics; interfacing and liaison with top and senior management, employees and other key stakeholders.
• A sound understanding of applications and data security.

Personal Qualities:

• Self-motivation, enthusiasm and results-focus.
• Well organised and able to maintain a customer focus.
• Excellent technical, diagnostic, and troubleshooting skills.
• Excellent verbal, written and interpersonal communication skills.
• Ability to multi-task.
• Customer Service mindset.
• Flexible, adaptable and comfortable with ambiguity.
• Committed to high standards and continuous improvement.
• Ability to move between big picture and detail.
• Superior organisational skills and detail orientation.
• Ability to maintain the strictest level of confidentiality and express high standards of professionalism.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should send their updated Resume to: [email protected] with the subject title “NGX Recruitment - Team Lead, Application Support.”