Head, House Keeping at AZBIR Hotels

Azbir Hotels, one of the leading hospitality brands and a 5 star Hotel Facility is currently expanding her operations in Birnin Kebbi. In line with this, we are currently employing qualified hospitality staff to fill the position below:

Job Title: Head, House Keeping

Location: Birnin Kebbi, Kebbi
Employment Type: Contract
Reports To: Operations Manager
Supervises: House Keeper, Laundry Attendant

Job Summary

• Housekeeping Head will support all Housekeeping and laundry with Guest requests analyzing each request and delegating between the team members, so that work can be done in an efficient and timely manner ensuring an exceptional experience for our Guests.

Key Responsibilities

• Ensure Consistently High operating standards in every area of Housekeeping and laundry, as identified d by the Hotel brand standards
• Monitor the appearance, standards, and Performance of all Housekeeping and laundry team members with an emphasis on training and team work
• Provide excellent Guest service
• Actively works on availability and release of rooms for Guest service along with floor Housekeeping supervision
• Manages the Controls of the Housekeeping department, such as: frequency of employees, release of master Keys, book incident, input and output input and output Uniform and linen, among others
• Responsible for Checking daily the Guest information in Crm and ensure that the Preferences and requests of the same are met on time
• Request flowers for special occasions (marriage, death, maternity). besides Providing embroidery for special linen (wedding and Pampering)
• Control makes monthly lost and found and donations
• Check the Uniforms and send for C leaning and / or repair
• Coordinates and Controls all traffic of documents and People within the department. does releases linen of laundry daily.
• Makes daily Guest Clothing release of Guests that Use the laundry service
• Makes monthly Closing of laundry expenses and Provision of same.
• Replaces (a) laundry attendant in Case of Holidays, days off or absences.

Qualifications and Experience

• BA in Hotel Management
• Bachelor's Degree in a related field
• Minimum of 5 years field working experience in National and international Hotel 4-5 star brands

Functional Skills and Competency Requirement:

• Planning and organizing
• Good oral and written Communication
• Previous experience in laundry
• Good interpersonal skills
• Proficiency, at intermediate level, with Computers and Computer Programs, including microsoft Office
• Committed to delivering a High level of Customer service
• Excellent standards of Clean
• Ability to work in a team
• Excellent attention to detail
• Positive attitude.

Salary
N70,000 - N120,000 monthly.

Application Closing Date
12 Midnight, 31st March, 2022.