Consultant Strategy, Customer & Marketing Manager at Deloitte Nigeria

Deloitte is the largest private professional services network in the world. Everyday, approximately 286,200 professionals in more than 150 countries demonstrate their commitment to making an impact that matters. Our West Africa practice serves multinationals, large national enterprises, small and medium-sized enterprises and the public sector across Nigeria and Ghana.

In Nigeria, Deloitte is one of the leading professional services firms, specializing in providing Audit, Tax, Consulting, Risk Advisory and Financial Advisory services. We serve clients in a variety of industries from financial services, consumer, telecommunications, media & technology, energy resources & Industrial and government and public services.

We are recruiting to fill the position below:

Job Title: Consultant Strategy, Customer & Marketing Manager

Location: Lagos
Employment Type: Full Time

About Consulting

• Innovation, transformation and leadership occur in many ways. At Deloitte, our ability to help solve clients’ most complex issues is distinct.
• We deliver strategy and implementation, from a business and technology view, to help you lead in the markets where you compete.

Specialized Competencies
Strategy Consumer and Marketing:

• Strategic and Business Design, Mergers and Acquisitions, Customer and Applied Design, Advertising, Marketing and Commerce, Digital Customer

Core Business Operations:

• Operations Transformation, Industry Solutions (Experience in Financial Services, Telecommunications and Technology, Consumer and Industrial Products and Oil and Gas are a plus), Systems Engineering, Cloud Engineering, Analytics and Cognitive.

Human Capital:

• HR Transformation, Organization Transformation, Workforce Transformation.

Enterprise Technology and Performance:

• Finance and Performance, Supply Chain and Network Operations, Technology Strategy and Transformation, ERP: SAP, Emerging ERP Solutions.

Responsibilities

• Serve as the day-to-day lead on projects that start with a fundamental strategic customer problem.
• Drive business development and revenue targets from opportunity identification to opportunity conversion, working with a team.
• Assist financial services clients to address the full range of CEO, CXO and other executive leadership challenges
• Develop, maintain and expand senior client relationships and lead consultant and client project teams from project planning through execution.
• Assist clients in making strategic decisions and implementing changes in areas such as corporate and digital strategy formulation, customer experience and go-to-market strategy etc.
• Manage the preparation and performance of primary and secondary market research including customer interviews, focus groups and group interviews to obtain insights.
• Lead quantitative customer data and analytics inquiries.
• Manage and deliver client engagements that identify, design and implement technology and creative business solutions for large and medium-sized companies.
• Monitor project status and progress, prepare and present weekly steering reports, assess risks, manage delays and escalate issues to steering committees.

A Key focus of the incumbent's role from a capability perspective will cover, but not limited to:

• Business and Customer Strategy: Helping financial services clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CEO (or C-Suite role) agenda.
• Customer Experience: Helping financial services clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
• Applied Innovation: Helping financial services clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth.
• Digital Strategy: Helping financial services clients understand, envision and articulate “digital” as a business strategy aligned with their CEO’s agenda – and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent.

Qualifications

• Possess a Bachelor’s Degree (B.Sc., B.A., B.Eng./B.Tech., etc.) or Higher National Diploma (HND) in any discipline with a minimum of Second Class Upper / Upper Credit division
• Have a minimum of five credits in WASSCE Ordinary Level/NECO subjects or acceptable equivalent examination, including Mathematics and English Language in one sitting only
• 6+ years of substantial consulting experience providing strategy, customer and marketing solutions to clients.
• 4+ years of significant project or work experience focused on customer strategy in the financial services industry (segmentation, customer experience, marketing, customer insights, etc.).
• Consistent career progression with increasing levels of responsibility.
• Competency in Microsoft Excel and PowerPoint.
• The capability to advise clients operating across multiple sectors within the financial services industry.
• Strong commitment to professional and client service excellence.
• Experience in business development and delivering the full cycle of project management accountabilities.

What Impact Will You Make?

• Every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you will find unrivalled opportunities to succeed and realize your full potential.

How You Will Grow:

• At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there is always room to learn.
• We offer opportunities to help build world-class skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University Leadership Centre.

Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Application Closing Date
Not Specified.