Telesales Officer at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: Telesales Officer

Location: Lagos

Job Summary

• We are looking for an enthusiasticTelesales Representative to contribute to generating sales for our company.
• You will be responsible for closing sales deals over the phone and maintaining good customer relationships.
• An effective telesales representative must be an excellent communicator and have superior people skills.
• They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts.
• The goal is to help the company grow by bringing in customers and developing business.

Responsibilities

• Initiating sales with potential customers over the phone.
• Asking questions to engage customers and keep the conversation going.
• Listening to the customers' needs to generate repeat sales.
• Gathering and documenting customer information, payment methods, purchases, and reactions to products.
• Keeping up to date on all products and informing customers of new products.
• Answering customers' questions on the products.
• Meeting sales quotas.
• Introducing the organization's products or services to customers in order to follow up with further steps of the sales process
• Carrying out market research on how to address customers
• Preparation of sales reports and caparisons of competitors' offer conditions
• Contact potential or existing customers to inform them about a product or service using scripts
• Ask questions to understand customer requirements and close sales
• Direct prospects to the field sales team when needed
• Enter and update customer information in the database
• Take and process orders in an accurate manner
• Handle grievances to preserve the company’s reputation
• Keep records of calls and sales and note useful information

Requirements

• Degree in Business, Marketing or any other related field
• 1 - 2 years of experience as Telesales Representative or similar customer service or sales role
• Ability to stay professional and focused in stressful situations
• Excellent communication skills.
• Strong customer orientation and communication skills
• Ability to work towards strict targets
• Appealing appearance on the phone
• Proven track record of successfully meeting sales quota preferably over the phone
• Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints.

Application Closing Date
8th April, 2022.