Clinic Support Staff at the International Rescue Committee (IRC)

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people to survive and rebuild their lives. Founded in 1933 at the request of Albert Einstein, the IRC offers lifesaving care and life-changing assistance to refugees forced to flee from war or disaster. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

We are recruiting to fill the position below:

Job Title: Clinic Support Staff

Reference ID: req25463
Location: Maiduguri, Borno
Employment Type: Full-Time
Sector: Health
Employment Category: Regular
Open to Expatriates: No

Contextual Background

• The IRC has been present in Nigeria since 2012 when the organization responded to flooding in Kogi state.
• In February 2014 the IRC moved into Adamawa State in NE Nigeria to provide humanitarian interventions through a multi-sectoral, integrated approach for conflict affected populations.
• IRC Nigeria now operates a country office in Abuja and field offices in Mubi and Yola of Adamawa State, Maiduguri and Monguno of Borno state and Damatru of Yobe State.
• Currently, IRC Nigeria implements programs primary health care, nutrition, environmental health, women’s protection and empowerment, protection, child protection, education, food security & livelihoods

Job Overview / Summary

• This project employs a health system support and strengthening approaches to provide a high-quality primary health care service.
• The Clinic Support Staff will joint the health team to improve access to quality primary health care services in MMC & Jere.
• She/he will work under the direct supervision of nurses/midwives to provide primary healthcare services in the supported health facilities according to the proposal objectives and nationally accepted standards.
• The Clinic Support reports to Nurse or Midwife as applicable in his/her unit.

 Responsibilities
Program Implementation, Technical Quality, and Strategy:

• Assist the Health Clinical Assistant/Nurse/Midwife in patient care at the health facility.
• Act as the link between mobile clinics and the community to ensure awareness of available services, proper follow-up of patients and defaulter tracing.
• Develop and conduct training of community volunteers/CHIPS on pillars of safe motherhood, infant and young child feeding practices, general childcare, and hygiene promotion.
• Provide health messaging in the communities, in collaboration with community volunteers.
• Collect weekly activity reports from the CVs, review, discuss and submit to the team leader.
• Conduct regular meetings with the CVs, for sharing information, discussing relevant health issues and weekly activity plans for health messaging in the communities.
• Ensure health basic protocols and other IEC materials are well displayed in the facilities and outreach sites.
• Ensure mobile clinic sites are clean and well maintained.
• Establish effective referral mechanism between the mobile clinic and the hospital.
• Supervise and monitor CVs in the community.
• Jointly with the team, provide ongoing education for clinic staff and CVs.
• Maintain an updated record and compile and submit monthly reports of all services given.
• Monitor and ensure the proper usage of health and program supplies.
• Prepare weekly workplans and ensure timely implementation of the project activities.
• Support Health Clinical Officer in compiling statistical reports from the mobile clinics for submission weekly, monthly and annually.
• Ensure adequate flow of information for all supervisees with constant feedback as may be required.
• Ensure correct information sharing about drug dispensing/use and follow up including good record keeping at the supported health facilities.
• Ensure orderliness of IPC in the health facility setting and support training of HWs and referral paramedics on infection prevention and control (IPC) for quality-of-care.
• Support health facilities with information, education and communication (IEC) materials (billboards, posters, roll-up banners, wall painting, flex banner), registers, printed clinical algorithms, clinical job aids and guidelines booklets/protocols and ensure IEC materials are displayed and put into use including support to referral system.
• Ensure beneficiary participation, feedback and accountability in all aspects of the project.
• Perform all other related duties as assigned.

Human Resource Management:

• Support in the supervision of activities of CHIPS agents, RI providers and volunteers at the health facility for effective delivery of the project activities.
• Motivate good use of referral criteria, first aid, SOPs and laboratory screening

Operations:

• Ensure proper follow up for timely submission of data.
• Submit weekly work plans and ensure timely implementation of the project activities.

Communication and Reporting:

• Support clinicians, health officers in compiling statistical reports from the supported patients, health facilities and communities for weekly, monthly and annually submissions.
• Ensure adequate flow of information for all supervises with constant feedback as may be required.
• Carry out additional relevant or requested duties as may be required by the supervisor.

Key Result Areas:

• Basic and routine laboratory service provisions are improved for patients accessing at the facility supported locations.  
• Ensure health workers actively participate in laboratory services within the operation locations.

Key Working Relationships

• Position Reports to: Health Clinical Officer/Facility Nurse or Midwife
• Indirect / Technical Reporting: Medical doctor, Health Manager
• Position directly Supervises: None

Key Internal Contacts:

• Country Program: Health program assistant, Health officer, Senior health promotion officer, senior capacity building officers, health/RH managers, M&E officer

Key External Contacts:

• MOH, UMTH, SSH, Umaru Shehu Specialist hospital other INGOs (e.g., possible collaborative partners), Community leaders and health facility management team.

Qualifications

• RN, RM, CHO, CHEW, or related qualification
• certificate training in IMNCI, IDSR, CCSAS, STI, CMAM, IPC, BEmONC are added advantages.

Work Experience:

• One year experience in health, hygiene, and/or nutrition at primary healthcare facility based.
• Proven experience in community-based programming with the ability to motivate and lead team.
• Ability to work with displaced communities with diverse cultural and ethnic backgrounds.
• Experience in working in a team and able to lead a team.

Demonstrated Technical / Leadership / Interpersonal Skills:

• Good knowledge of community health, social work in health, health and wellbeing.
• Good communication skills.
• Sensitivity to cultural differences and understanding of the social, political and ethical issues surrounding program delivery
• Ability to work well with others and to respect staff, subcontractors, and recipients of assistance.
• Good sense of integrity, service and accountability.

Languages:

• Fluent in written/spoken English and Hausa
• Ability to speak local languages (Kanuri, Shuwa etc.) will be added advantage.

 Computer / Other Tech Requirements:

• Proficiency in Microsoft Office Suite, especially Word, Excel and outlook.

Application Closing Date
Not Specified.

How to Apply
Interested and qualified candidates should:
Click here to apply online

Note: IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.