CRM Specialist at MPG Partnering

MPG is a Leading Global Pairing Platform Professional Services Company, providing a broad range of services in Strategy and Consulting, Supply Chain Management, Technology, and Operations, with digital capabilities across all of these services. With our thought leadership and Culture of innovation, we apply Industry expertise, diverse skill sets and next-generation technology to each business challenge.

We are recruiting to fill the position below:

Job Title: CRM Specialist

Location: Lagos
Employment Type: Full-time

Job Brief

• MPG is seeking qualified CRM professionals who understands the vast usage of various CRM platforms and CRM integration processes.

Job Role

• Establishing workflows and standards or entering data in the CRM
• Spotting ways to improve usage of the CRM through automating basic everyday tasks.
• Customizing and pulling marketing reports from the CRM.
• Analyzing the marketing reports to determine what kind of customer trends the business should respond to
• Writing training manuals and teaching staff on how to use the CRM
• Troubleshooting user or software errors that inhibit the efficiency of the interaction between people and technology
• Meeting with teams to help them analyze business trends

Skills / Requirements
The CRM Marketing Specialist must have the following skills and qualifications:

• Minimum of OND qualification with 3 - 5 years work experience.
• Expertise in the CRM software.
• Ability to help figure out how to better integrate the CRM with internal legacy platforms.
• The skill to resolve technical CRM issues, including responding to customization requests.
• Organizational skills, which help the CRM Marketing Specialist juggle competing demands from marketing, sales, customers, and supply chain management.
• Collaboration and patience to serve as the bridge between all internal and external processes.
• Strong writing skills to communicate with internal partners or even to write technical training manuals for end users
• Public speaking skills that allow them to train others on CRM software.
• Attention to detail, to manage the integrity of the CRM data.
• Ability to discern meaning from patterns and spot trends from data.
• Good problem-solving abilities and excellent communication.

Other Requirements:

• CRM Marketing Specialist should be proficient in the Microsoft Office suite.
• CRM Marketing Specialist should also be able to use communications technology to share information.
• Expertise in project management software to help them manage internal customer requests.
• Applicant must have good internet connection and a functioning computer.

Salary
N120,000 - N200,000 monthly

Application Closing Date
11th April, 2022.