Customer Support (Success) Executive / Manager at UnoCasa Limited

UnoCasa Limited - Our client provides digital tools and best-practices that help you run your community efficiently and sustainably. They are recruiting to fill the position below:

Job Title: Customer Support (Success) Executive / Manager

Location: Ajah, Lagos
Employment Type: Full-time

Job Purpose

• We need a Customer Support (Success) Executive / Manager who will be the primary interface between the company and her clients and aim to help them maximize benefits from the system.

Duties & Responsibilities

• Be the first line of support for the resolution of customer requests or complaints
• Conduct periodic Customer Satisfaction and Quality Assurance surveys with customers and provide feedback to management
• CSM would have oversight responsibilities for the CS team and liaise with management on issues that impact the team
• Frequently monitor Customer Support Groups for support requests or issues
• Maintain cordial relations with customer representatives and a pleasant working environment within the team.
• Notify and communicate customers of the following:
• New features and updates
• Trainings or similar interventions
• Planned and unplanned system maintenance
• Any other matters of concern
• Plan the standardization of service delivery and training

Educational Qualification & Experience

• A Bachelor's Degree in Administration or related field.
• A minimum of 3 years' experience.
• Microsoft Office qualification (Excel, Word, PowerPoint, Ms Project)

Required Skills:

• Ability to multitask and manage conflicting demands
• Comfortable working with technology
• Team Player
• Competency with the use of Office Tools (word processors, spreadsheets.)
• Curious and self-directed /self-motivated worker
• Good analytical skills
• Good communication (oral and written) skills
• Knowledge of mediation and conflict resolution techniques
• Possess good product knowledge to enhance quality of interventions and feedback to the customer

Salary
N100,000 - N250,00 / Month.

Application Closing Date
30th March, 2022.