Posted on Tue 29th Mar, 2022 - hotnigerianjobs.com --- (0 comments)
XNet Security Technologies Limited - We are an innovative & dynamic company that evolved from a team of dedicated professionals based in Europe and Nigeria. Established since 2003, we are currently Nigeria's largest vehicle tracking company, with over 50 fully qualified installation and recovery engineers nationwide.
We are committed to providing best of breed high technology solutions in asset security and management to ensure that our clients' assets have over 99% chance of recovery when stolen. We do this by pulling together cutting edge telematics technology to deliver robust and reliable solutions for our customers.
Job Summary
Reporting to the Head of the Control Room, the Control Room Telemetry Officer will work in our 24/7 Control Room and undertake a wide range of tasks including:
Receive and make phone calls from/to customers, and attend to their requests promptly and politely, whilst ensuring customer satisfaction
Monitor and track customer vehicles as well as collaborate with the Vehicle Retrieval Team to recover the vehicles in instances of theft and repossessions
Assist the Sales Team in handling issues from customers related to tracking reports, service subscriptions, and so on
Carry out efficient and accurate tracking updates based using our different tracking platforms
Generate detailed reports of a vehicles activities upon request by our customers
Make on-the-spot judgments regarding the immediate action required when incidents arise
Monitor and receive all emergency calls, messages and alarms and respond accordingly
Configuration of different types of tracking devices to perform required on our different tracking platforms.
Responsibilities
Keep the office and it’s contents safe
Manage the company's customers whilst on duty and escalate extra-ordinary issues.
Knowledge of geography, with the ability to analyze and interpret mapping data
Strong customer relation skills, analytical with problem solving skills
Ability to work under pressure and in a stressful environment
Basic knowledge of tracking systems, IOT & applications
Ability to think on your feet, remain calm and assertive and assist customers in all situations.
Qualifications
B.Sc / HND in Computer Science, Geography, Management Information Systems, Information Technology, etc
Minimum of 2 years post qualification experience
Excellent written and oral English skills, and the ability to remain calm and focused under pressure
Must be Cordial with excellent communication skills
Available to work both weekends and overnight
Computer literate with above average IT skills, an understanding of local area networks, and proficient in the use of both MS Excel and MS Access
An understanding of both IOT and telemetry services
An understanding of both the Nigerian and international GSM network
Must be able to both understand and interpret maps, and the layout of maps.
Requirements:
The ideal candidates:
Must be young and energetic
Must be resident in Lagos
Must be of extremely high integrity, confident, corporate appearance and motivated for the job
Must be high calibre graduate with exceptional map reading and IT skills.
The role comes with a competitive salary, and other expected benefits associated with working with a long established and professional company.
Application Closing Date
12th April, 2022.
How to Apply
Interested and qualified candidates should forward their up-to-date CV and a recent passport photograph to: [email protected] using the Job Role and Location (e.g. Control Room Telemetry Officer) as the subject of the e-mail.
Note
When applying, applicants should please include a covering e-mail detailing why they feel they are the ideal candidate for this role
They are also advised to save their CV in their own real name(s) not abbreviation(s), code or nickname
Any application with incorrect subject or in which the attached documents are coded will be disqualified immediately
Only shortlisted candidates will be invited for interview.