Administrative Manager at Smile 360 Dental Specialists

Smile 360 Dental Specialists is the leading dental clinic in Nigeria based on our customer’s satisfaction and awards won. Amongst many others, we are the “Winner of the Best Dental Service Provider of the year 2015, 2016, 2017, 2018, 2019 and 2021 consecutively, by the Nigerian Healthcare Excellence Award”. We are also the first and only clinic with Orthodontics, Dento-facial Orthopaedics, and pediatric dentistry. Our other services include Oral & Maxillofacial Surgery, Implant Dentistry Endodontic, Family dentistry, and Periodontics.

Our practice is extremely customer-friendly, ensuring that every visit is stress-free, memorable, fun, and worthwhile. We are passionate about oral health, giving superior customer interaction, and first-class standard services that you would expect in London or Dubai. With proficient and tested professionals committed to making every visit to our world-class luxurious facility seamless and enjoyable at every level.

We are recruiting to fill the position below:

Job Title: Administrative Manager

Location: Ikoyi, Lagos
Employment Type: Full-time
Reports to: Chief Operations Officer
Prepared Date: March 2022.

Summary

• The Administrative Coordinator is responsible for managing the work of all clinical and non-clinical staff to ensure service delivery in practice and all operational aspects within the Practice to achieve excellent customer service, quality clinical service delivery, cost-effective processes in line with company strategy, goals and values.

Responsibilities
Operations / Systems:

• Review and maintain systems and processes to ensure the smooth running of the practice, ensuring that these systems comply with the latest regulations.
• Ensure effective administration and application of governance procedures in all contracts while consistently exploring opportunities for cost optimization initiatives.
• Design a strategy around cost-effectiveness by getting better bargains from vendors
• Monitor compliance to these systems and processes across all practice staff.
• Maintain registration and comply with all Nigerian Medical Council requirements.
• Ensure practice compliance with Health & Safety requirements and regulations.
• Manage and order office supplies
• Build effective partnerships with vendors and external customers to ensure the clinic's relationships with external customers reflect positively on the company's brand/image
• Ensuring that the office is well-maintained, organized, and secure.
• Attend monthly practice meetings/in house staff training
• Ensure appropriate internal controls and measurement systems are in place to support Sustainability efforts
• Effectively balance people, operational and activity requirements
• Manage appointment book and practice recall/referral systems
• Manage weekly/ monthly scheduling of clinical and non-clinical staff
• Effectively supervise maintenance of equipment & manage reactive repairs in line with recommendations
• Manage vendor relations for optimal service delivery
• Assisting with special projects, such as process improvements and budget development.
• Responsible for the aesthetics and outlook of all parts of the facility to ensure an optimal experience for our patients
• Take up the responsibility of coordinating all Kaizen affairs in the organization
• To ensure high quality of service is maintained throughout the practice.
• Facilitate ordering new equipment as necessary
• Conduct process audits as per policy or as necessary
• Presents key indices and reports to Management for effective decision making
• Prepare, analyze and manage the department’s operating budget in conjunction with Finance during the annual budgeting cycle
• Making travel arrangements, such as booking flights, cars, and making hotel and restaurant reservations
• Other tasks as may be assigned/necessary.

Key Performance Indicators / Performance Goals

• Services are rendered timely and professionally.
• Minimal downtime in line with agreed objectives.
• Ensure budgetary compliance and efficiency.
• Effective implementation of HSE policies and requirements.
• Ensure minimal error margin in service delivery.
• Drive Collaboration with Internal and External Stakeholders to secure timely sign-off.

Requirements

• Interested candidates should possess a Bachelor's Degree with a minimum of 5 years relevant work experience.

Salary
N250,000 Monthly.

Application Closing Date
21st April, 2022.