Retail Store Manager (Female) at a Luxury Fashion Brand - Owens & Xley Consults

Owens & Xley Consults - Our client, a Luxury Fashion Brand, is recruiting to fill the position below:

Job Title: Retail Store Manager (Female)

Location: Ikoyi, Lagos
Employment Type: Full-time, Onsite

Job Summary

• In this role, you will be responsible for overseeing the daily operations of the store, making sure it runs smoothly and effectively.
• You will supervise the operational and organizational standards as well as establish effective goals, sales targets, and policies that will benefit the Company and increase revenue.

Key Responsibilities

• Articulate corporate mission and business goals within the store.
• Follow up to ensure proper execution of company initiatives and provide feedback to Sales Manager, as needed.
• Partner with sales team to build on business opportunities and achieve Company standards/goals; sales, store audits and profitability.
• Respond to and communicate with Sales Manager on all competitors, community information that could impact Company business.
• Identify opportunities to grow the business or improve performance.
• Collaborate with team leads to improve business performance.
• Focus staff on the importance of the quality of relationships with internal and external customers.
• Ensure accountability of staff in building a repeat customer base by providing all customers with unparalleled spirited service.
• Effectively manage customer complaints in a timely and effective way.
• Clearly communicate to staff all marketing and sales promotions.
• Consistently foster a positive store experience by treating all customers, and staff members in a fair and consistent manner.
• Adhere to, and enforce, Company Personal Presentations Standards to properly represent the company.
• Evaluate product performance, pricing, sell through, and inventory levels.
• Communicate to the Sales manager what is driving sales results and discuss any issues/priorities, in order to develop strategies to maximize business.
• Ensure there are weekly visual presentation action plans.
• Maintain corporate visual merchandising directives and standards for sales floor and back room; continually review standards to ensure clear and consistent execution.
• Ensure all weekly updates and e-mail/memos are executed properly and on a timely basis.
• Direct and monitor preparation and execution of store inventory counts and follow up on results.
• Analyze store level reports and create action plans to improve results.
• Effectively communicate with the Sales Manager regarding day-to-day operational issues of the store.
• Complete store audits to ensure store is complying with all Company Policies and Procedures.
• Communicate with staff daily at morning Meetings about individual sales goals, and other key performance indicators, store results, product sales and other information to help them provide unparalleled service and achieve goals.
• Perform Manager-on-duty functions.
• Ensure store has all the necessary tools (e.g. supplies, resource binders, etc.).
• Direct the training and development of store management. Ensure that all Employees are properly oriented into the Company and trained in their role.
• Provide training and coaching for Employees (daily, weekly and monthly) and ensure that it is appropriately documented.
• Ensure unsatisfactory performance and policy violations by Employees are addressed through the corrective action process and that appropriate documentation is completed and Sales Manager approval received.
• Diagnose, develop and review the performance of staff; conduct annual performance reviews.
• Give daily/weekly sales reports to the Sales Manager
• Perform other duties as assigned.

Academic Qualifications

• B.Sc. Degree in Business Administration, Marketing or relevant field
• Professional Certifications

Experience:

• Minimum of 4 years’ experience in a similar role

Competency and Skill Requirements:
Technical Skills:

• Strong understanding of the fashion industry.
• Proficiency in Microsoft Office and retail management software
• Analytical mind and familiarity with data analysis principles
• Astute business acumen.

Soft Skills:

• Proactivity and self-direction
• Strong written and oral communication.
• Strong organization and attention to details.
• Interpersonal skills
• Excellent organizing and leadership skills
• Commercial awareness
• Ability to navigate stressful situations

Attitude:

• Must be willing to take initiative, work autonomously, and tackle complex situations.
• Ability to work well under pressure
• Able to use discretionary judgment and make solid decisions.
• Must have exceptional time management and organizational skills including the ability to meet external and internal deadlines.

Salary
N120,000 - N150,000 Monthly.

Application Closing Date
15th April, 2022.