Contact Center Agent at ipNX Nigeria Limited

ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything - people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.

We are recruiting to fill the position below:

Job Title: Contact Center Agent

Location: Lagos

Purpose of the Job (Brief)

• The Call Center agent deals with customers via telephone, Internet, e-mail and instant messaging.
• They are required to handle a variety of functions, including customer advocacy, technical support, cross-selling, up-selling and customer contact.
• Agents make an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.

Responsibilities

• Follow up on unresolved complaints.
• Ensure Customer satisfaction.
• Excellent listening, questioning and communication skills.
• Excellent E-mail writing skills.
• Adhere to the telephone etiquette.
• Follow communication scripts when handling different topics.
• Identify customer’ needs, clarify information, research every issue and provide solutions and/or alternatives.
• Seize opportunities to upsell and cross sell when they arise.
• Provide excellent customer service in such a way that we can retain the customers.
• Compile complaint call and log.
• Must be the voice of the Customer.
• Must escalations issues that they cannot handle to their supervisor.
• Must avoid keeping the customer waiting on a call.
• Identify and escalate priority issues observed.

Minimum Requirements

• HND / B.Sc qualification in any discipline.
• 2 years’ experience in a contact center Work Experience.
• Customer Relations, Sales, Marketing, Human Relations (Any other Human Related) in Telecoms company.

Application Closing Date
15th April, 2022.