End User Support - Team Lead at Alfred and Victoria Associates

Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market. AVA has three major arms which have been streamlined to meet our customer's needs.

We are recruiting to fill the position below:

Job Title: End User Support - Team Lead

Location: Lagos
Employment Type: Full - time

Responsibilities

• Managing End User Engineers and their day to day activities, workload, performance and productivity in an efficient and an effective manner.
• Responsible for incident, request, problem, IMAC and escalation management.
• Responsible for day-to-day reporting and communicating to IT Management from operations and projects perspectives.
• To provide support in operations in the domain of End User Support.
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Providing installation, upgrade, configuration, and advanced troubleshooting on computers, peripherals, and communication devices and peripherals."

Requirements
Academic Qualification:

• B.Sc / HND in Computer Science / Engineering or other related Course.

Experience:

• 8 years’ of hands-on technical experience in a similar role leading a team to manage end-user operations and providing product support in the Internet industry.

Key Skills & Competencies:

• Sound understanding and knowledge with Windows 10, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations
• Team management experience and critical thinking skills are a must as you will need to lead a team of engineers
• Ability to demonstrate a track record of leading a world-class support center
• Strong analytic and problem solving skills across a range of technologies such as MS Windows, Linux, and a solid working knowledge of Microsoft Office
• Excellent communication, interpersonal, and leadership skills
• Ability to work effectively under pressure and to tight deadlines
• Willingness to take ownership and accountability
• ITIL certification, MCSA, other relevant certifications, and a working knowledge of ServiceNow are each strong pluses.

Remuneration
Very Attractive.

Application Closing Date
15th April, 2022 (3:00pm).