Retail Associate at House of Sota

House of Sota is an international brand that incorporates African fabrics with contemporary fashion for the modern individuals.

We are recruiting to fill the position below:

Job Title: Retail Associate

Location: Lagos
Employment Type: Full-time

Duties

• Manage large amounts of inbound and outbound calls in a timely manner
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Seize opportunities to upsell products when they arise
• Build sustainable relationships and engage customers by taking the extra mile
• Keep records of all conversations in our call center database in a comprehensible way
• Meet personal/team qualitative and quantitative targets.

Qualifications

• BSc / HND qualification
• At least 2 years work experience.
• Previous experience in sales and customer care roles
• Strong phone and verbal communication skills along with active listening
• Good negotiation and problem solving skills
• Familiarity with CRM systems and practices
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively.

Remuneration
Attractive.

Application Closing Date
17th April, 2022.