Customer Service / Online Marketer at Tekra Global Concepts Limited

Tekra Global Concepts Limited is an indigenous company registered in Nigeria with a sound structure and firm foundation, setting the standard of excellence in areas of civil and electrical works, high volume procurement, fleet management, physical and e-library development, information technology and consultancy services, with the sole aim of providing clients, state of the art services on corporate or individual request.

We are constantly growing, with branches in Portharcourt, Lagos and Abuja. We have experts in our various arms of the organization and our network spans beyond the regions with our offices. With over 12 years in operation, we pride ourselves in the quality of services we provide. Our customers are key and we never fail to surpass expectations.

We are recruiting to fill the position below:

Job Title: Customer Service Advisor / Online Marketing

Location: Mabushi, Abuja (FCT)
Employment Type: Full-time

Job Duties

• Ensure the smooth running of the customer service/administrative department
• Handle complaints from customers and escalate to a higher authority if necessary
• Communicate courteously with customers by telephone, email, letter and face to face
• Ensure that the needs of customers are being satisfied
• Carry out feedback of all services used and document
• Make cold calls to confirmed potential clients
• Find ways to measure customer satisfaction and improve services;
• Meeting with other managers to discuss possible improvements to customer service
• Dispatch drivers for services
• Ensure brand presence on relevant sites online
• Prepare interesting and educative content that could be put on social media sites
• Keep ahead of industry’s development and suggest best practices to areas of improvement
• Meet personal target.

Administrative Role:

• Maintain an up to date database of clients
• Keep accurate records of discussions or correspondence with customers
• Keep detailed records of services carried out
• Ensure that personnel files are properly maintained and kept confidential
• Maintain an up to date database of all office expenditure: petty cash, major expense etc
• Maintain an up to date database of all income received.
• Adhere to manage the approved budget.
• Submit all reports to supervisor as at when due.

Requirements

• Candidates should possess a Bachelor's Degree in relevant fields with 1 - 10 years work experience.

Salary
N50,000 - N100,000 monthly.

Application Closing Date
19th April, 2022.