Front Desk Officer / Customer Service Officer at Menzon Limited

Menzon Limited - Our client is recruiting to fill the position below:

Job Title: Front Desk Officer / Customer Service Officer

Location: Abuja (FCT)
Employment Type: Full-time

Job Summary

• Our client seeks the services of an experienced Front Desk / Customer Service Officer to provide professional services at the Corporate Head Office.
• Responsibilities includes receiving / attending to walk-in visitors and on telephone as well as with other administrative functions to support smooth office operations.

Job Description

• Greet, welcome and manage guests professionally.
• Keep daily log of visitors to the building, including monitoring access to the building and reporting unusual behaviour immediately.
• Ensure that all visitors are properly tagged and directed to the right offices within the building.
• Attend to inquiries and resolve complaints professionally.
• Have excellent understanding and up-to-date knowledge of (and educate clients/customers about) all the Group’s products and services.
• Ensure general cleanliness and conduciveness of the reception area at all times, ensuring that the area is neat, welcoming and uncluttered.
• Attend to inbound calls including redirecting them to relevant offices as appropriate, and place outbound calls as directed.
• Log all enquiries and complaints of customers and actions taken in response.
• Ensure achievement of customer satisfaction including assisting to collate feedbacks for assessing same when needed.
• Create or generate reports and prepare memos as required.
• Acknowledge and receive incoming letters and other parcels and distribute same to appropriate offices as appropriate.
• Notify staff members of their visitors in a timely manner.
• Promote company’s brand philosophy while discharging your responsibilities.
• Maintain supplies of consumables for the reception area as needed.
• Provide online customer assistance as may be necessary.
• Ensure knowledge of staff movements in, around and out of the premises.
• Make general and emergency announcements over PA Systems as appropriate.
• Understand and participate in fire drills and other emergency preparedness practice drills.
• Carry out other responsibilities as may be assigned from time to time.

Requirements

• Bachelor's Degree in Arts or Social Sciences
• At least 2 years in customer service/front desk capacities
• Proficiency in use of Microsoft Office Suite packages and CRM applications.
• Warm and friendly disposition.
• Good understanding of general office processes and procedures.
• Effective written and oral communication and interpersonal skills with excellent command of English Language.
• Exceptional customer service and organizational skills.
• Ability to effectively manage stress and deal with multiple priorities.

Application Closing Date
30th April, 2022.